As a seasoned freelancer with over five years of experience, I believe I have the ideal skill set for your AI IVR system development project. My expertise spans across Artificial Intelligence, Mobile Applications Development (both Android and iOS), Web Application Development, and API integration which aligns perfectly with the detailed requirements of this task.
In building a customer-centric IVR system, I understand the importance of routing calls efficiently and providing personalized responses. Having developed numerous efficient call routing mechanisms in my past projects, I am confident in delivering a functional, intelligent system that can autonomously address FAQs and swiftly direct calls to the correct department based on customer input.
Notably, my proficiency in incorporating live chat solutions into complex systems will be instrumental in ensuring seamless integration between the IVR and live chat platforms. This will create a unified communication channel that enhances your overall customer service capabilities. Further leveraging my understanding of data collection and processing for customer insights, we can tailor interactions even more effectively.