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Real-time Web Based Chat Platform
$3,000 – 5,000 USD
Posted 5 minutes ago
Project Proposal: Chat-Based Application Development Project Overview We are seeking an experienced freelance programmer or development team to create a chat-based service that enhances customer engagement and support, similar to existing solutions such as weply.chat but tailored to our specific needs. Our platform will be built using React for the frontend and Node.js for the backend. The project will also require expertise in UI/UX design, with Figma being the preferred tool for design workflows. The goal is to develop a scalable, high-performance web application with a user-friendly interface and seamless user experience. Key Features and Requirements 1. User Authentication and Authorization * Client Registration: Clients can sign up using email, phone number, or social media accounts (Google, Facebook). * Login/Logout: Secure login and logout functionalities. * Password Management: Password reset and change functionalities. 2. Real-Time Chat Functionality * Widget Development: Simple copy-and-paste code which allows a chat-bubble or widget to be inserted into a client’s website, allowing for instant communication with chat agents. Integration with Third-party Chat Tools: Allowing for connectivity between Facebook Messenger and chat agents. * One-on-One Chat: Real-time messaging between website visitors and chat agents. * Group Chat: Ability to create and manage group chats between chat agents and administrators. * Message Types: Support for text, images, videos, and file attachments. * Read Receipts: Indicate when a message has been read. * Typing Indicators: Show when a user is typing. * Message History: Store and retrieve past messages. 3. User Profiles * Profile Management: Users can create and update their profiles with personal information, profile pictures, and statuses. 5. Search and Discovery * Content Search: Search within chats for specific messages or media on a customer-by-customer basis. * Ability to consolidate chats into a single report. 6. Payment Integration * Subscription Plans: Implement various subscription plans with different features and limits. * Payment Gateway: Integration with Paypal payment gateway for client payments and chat agent payments. * Invoice Management: Automatic invoice generation and payment history tracking. 7. Admin Panel * User Management: Admins can manage users, monitor activities, and handle reports. * Content Moderation: Tools for moderating chat content and managing flagged messages. * Analytics Dashboard: Provide insights into user engagement, subscription statistics, and other key metrics. 8. Customer Engagement Tools * Automated Responses: Set up automated responses for common queries. 9. Lead Generation and Qualification * Lead Collection: Capture leads through chat interactions. * Lead Qualification: Use trained chat agents to qualify leads based on predefined criteria. * CRM Integration: Automatically send qualified leads to CRM systems like Salesforce or HubSpot. * Reporting: Generate reports on lead conversion rates and chat performance. 10. Security * Data Encryption: Ensure end-to-end encryption for all messages. * Secure Storage: Implement secure storage solutions for user data and media. * Compliance: Ensure the platform complies with GDPR and other relevant data protection regulations. Technical Requirements * Back End: Nodes.js, Redux for state management, Tailwind CSS or Material-UI for design components. * Front End: React with Node.js, WebSocket for real-time communication. * Database: MongoDB or PostgreSQL for storing user data, messages, and other content. * Hosting: AWS or similar cloud service provider for hosting the application. * Design: Figma for UI/UX design workflows. * Version Control: Git and GitHub or GitLab for source code management. * Continuous Integration/Continuous Deployment (CI/CD): Set up CI/CD pipeline for automated testing and deployment. Deliverables * Fully functional web application with all the specified features. * Documentation for code, setup, and deployment instructions. * Admin panel for managing the platform. * User guide for navigating and using the platform. Timeline and Budget Please provide an estimated timeline for the project completion along with a detailed quote, including the breakdown of costs for each phase or feature of the project. Submission Guidelines Interested freelancers or teams should provide: A brief introduction and portfolio showcasing relevant projects. Proposed timeline and cost estimation. Technical approach and technologies to be used. Any questions or clarifications regarding the project requirements.
JavaScript
Website Design
Node.js
AngularJS
+3 more
Recruiter
fixed price
9 bids
5.0 (10 reviews)
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