CS Manager Ready To Join The Cause
My previous job was a Credit Manager for 4 years in one of the BPO in the Philippines, it is an Online Store Account. We manage customer's order, bank verification's and fraud reviews.I handle 4 people in my team during the first and second quarter of the year, and up we ramp up to 8 people during third and last quarter. I am responsible in coaching s and training's, monitor teams work performances and performs departmental reporting. I also accepts inbound sup-calls from customer service representative if the customer needs a higher position to speak with in our department.
My goal for my career is to be an effective leader, I want to work toward becoming the expert that others can rely on.
I would want to see myself in a senior position in this company, with a big number of team.
Professional advancement, I believe that the successful men are those who are hungry for knowledge and I think that the company who gives an unlimited training's, seminars, certification and a support from the smart leaders gain the most successful employees.
My house is too far from my work place, I travel 2 hours going to work and 3 hours going home and I am a single mom, I would want to stay at home working in my comfortable place seeing my child every night, (I have to leave her at night (Philippine Time). I need to take a big step, I love my job and I love the company but I have a mouth to feed, my salary is not enough.