Virtual customer support

$1500-3000 USD

Closed

Posted

over 5 years ago

$1500-3000 USD

Paid on delivery

A B2B Saas startup in the event marketing industry is seeking a friendly, patient and reliable virtual customer support rep who can work during U.S. business hours and make customer support calls when necessary. Prefer candidates with prior Zendesk experience, which is our base customer support system. Also must know business email and phone etiquette, Typical tasks will be: -Guiding less tech -savvy customers through festival booth application and checkout. -Identifying and forwarding the appropriate zendesk articles for common questions. -Logging bugs with our testing team when they appear. -Potential to contribute to writing zendesk articles if candidate has strong writing skills. This position has the potential to grow into full tile after initial trial period.

Zendesk

Project ID: 18635368

About the project

2 proposals

Remote project

Active 5 yrs ago

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2 freelancers are bidding on average $2,222 USD for this job

@sosabazyan

Hello. My name is Sos, I'm an experienced Customer support specialist. I'm familiar with Zendesk. Some of my skills: - Answering the clients via Zendesk ticketing system and live chat - Using or setting up Zendesk macros - Escalating bugs or other issues - If you will need to start your SaaS business then I can help you with it too - Managing social media pages (no experience here) Can provide a certificate of experience. I look forward to your reply. Thank you. Best regards, Sos Abazyan

$1,666 USD in 30 days

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@lejeebono

Hi there, I hope this email finds you well. I've assessed your requirement and is confident that my experience will be a strong addition to your team. I've been handling technical and customer support jobs for 12 years now with refunds and disputes background. I'm using zendesk for more than 4 years now. Passionate, creative and driven that has an enthusiastic approach to work and a positive attitude. A flexible team player who can effectively prioritize while multitasking. Strong computer and executive administrative skills with foresight and an attention for details. An extrovert who’is resourceful with the willingness to learn new techniques and work hard to provide topnotch results. Would be great if we can discuss further. Sincerely, Lejee Bono

$2,777 USD in 30 days

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United States

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Member since Feb 1, 2019

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