First call resolution tactic to customer's complaints via inbound calls
Greeting of customers warmly and ascertain problem or reason for calling
Educate customers on MTN products and services
Assisting of customers with activation-deactivation of services, refunds, or exchanges
Suggest solutions, advertise and cross sell MTN products and services via inbound calls
Tagging of reports on overall customer satisfaction
Increase net promoter score of the company through closed loop feedback
Analyzing Customer information on CRM Application
I also have excellent telesales skills via inbound and outbound calls
OUTBOUND Campaigns worked on
On-boarding, CSN (Customer Safety Net) Survey, DCR (Dormancy, Churn and Returnee) Survey, Declining customers (Drop in spend), Upselling of credit limit to Active Xtraspecial postpaid customers without credit limit, CLF (Closed Loop Feedback) Survey, New achievers, 4G campaign, Accidental data users, Dual Data Acceleration Stream etc