Salesforce CRM CTI

₹12500-37500 INR

Closed

Posted

almost 7 years ago

₹12500-37500 INR

Paid on delivery

SmartExecutive Adapter CTI in Salesforce allows Below Mentioned Scenarios (1) Track incoming calls from customers. (2) Create tickets with phone numbers. (3) Direct incoming calls from customers to respective Salesforce owners. (4) Make outbound calls using Click to call feature. (5) Track outbound calls to customers. (6) Create new or map existing Lead, Contact and Personal account for all inbound and outbound calls. (7) Create a new case or map to the existing one for all inbound and outbound calls. (8) Agent status can be changed directly from the salesforce UI for call centre customers. (9) Real time call status (Ringing, Answered, Hangup, etc..) tracking for all outbound calls. (10) Track call disposition and call log notes for all calls. (11) Call recording is available for all answered calls. When the incoming call coming from customer it should match the exist records through mobile number like lead,Contact and Personal Account then it will popup the records in next tab along with customer data which is existed in salesforce CRM. Then Saleforce Agent/owner can tag the feedback of the customer there itself and also we need to intigration dialer panel on left side of the panel that could be use of outbound call status or inbound call status by using dialer panel saleforce user can able to make call or recieve the call.

PHP

Software Architecture

Project ID: 14701572

About the project

7 proposals

Remote project

Active 7 yrs ago

Looking to make some money?

Email address

Benefits of bidding on Freelancer

Set your budget and timeframe

Get paid for your work

Outline your proposal

It's free to sign up and bid on jobs

7 freelancers are bidding on average ₹28,730 INR for this job

@singhalp

Hi. After complete study of your requirements, I can say that I am the best fit for this positon, yet I need a more precise information of your requirements, that can be feasible on a call. Thanks Relevant Skills and Experience I have been working as a salesforce developer and consultant from past six years. I have a complete experience and knowledge of Visual Force and Apex. Proposed Milestones ₹27777 INR - salesforce

₹27,777 INR in 10 days

5.0

(11 reviews)

6.3

@popcon205

Consider it Done! We are experts in Joomla, Wordpress, Core PHP,Programing, HTML, CSS, Bootstrap technologies, Software Architecture and Software Development. We are certified professionals having combined experience of 25 years. We have brought customization jobs for Joomla and Wordpress. Our Head Joomla developer has 10 years of experience so practically he has been around when Joomla was just an idea. We very well know which plugins and module create a bottleneck. We will give scalability to your project. Since we know this well, you don't need to pay R&D. We have a great pool of graphic UX and UI , designers. We are in the business for last 10 years ensures you that we are not a fly by company. Kindly send us more information about your project so that we can help you know how exactly we intend to this project. Our Expertise. 1. Security:- We know the loopholes in Joomla and We know how to safeguard our clients. 2. Performance:-We will ensure your website loads faster on every device and this will help in getting search engine rankings. 3. Not a Freelancing approach but more about co-building:- We can offer you solutions when required. We will give you design, UI and UX. 4. Plan for future:- We will help you plan for future for your project. SEO is changing every day. We will surely consult on what you should avoid so that your project is scaleable.

₹33,333 INR in 10 days