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Customer Service for Luxury Online Retailer

$8-15 USD / hour

Closed
Posted over 8 years ago

$8-15 USD / hour

We're a luxury goods online retailer looking for help to provide our customers with top-quality customer service and support. Your tasks will include: * Processing orders * Answering customer service inquiries (phone and email) * Contacting customers about discontinued or out of stock products * Providing shipping estimates * Finding order tracking numbers * Answering questions about our store policies and returns * Contacting suppliers regarding purchase orders and delivery dates You will need to be familiar with Gmail, major U.S. shipping carriers' websites and policies, and be able to learn and work with our web-based customer and order management system, as well as our vendors' order management systems. Familiarity with Magento, BigCommerce, or Shopify systems a plus. Must have worked previously with ecommerce systems. Must be available to work during U.S. business hours. Initially, this will be a part-time position (approx 10-15 hours/week); additional hours if it works out.
Project ID: 8872070

About the project

56 proposals
Remote project
Active 8 yrs ago

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56 freelancers are bidding on average $11 USD/hour for this job
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I have done a similar job before. I have worked with ecommerce company and helped with the esame tasks. Moreover, I have 5+ years of experience in customer support and admin support tasks. I have done live chat support, admin support, email handling, phone support, content moderation, ticketing system, list creation, web to excel tasks, product entries, data scrapping, real estate tasks and more admin related tasks.
$9 USD in 20 days
4.8 (34 reviews)
6.2
6.2
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Debrah Lerma November 9, 2015 Attn: Hiring Manager Enclosed is my resume for the customer service position that you have open at this present time. I have strong customer service, data entry, google docs, office administration research and outbound calling experience. If you agree that my background is a close match for your requirements, I would welcome the opportunity to speak with you personally or a member of your staff for further exploring the prospects of employment with your company. Thank you for your consideration. I am looking forward to the prospect of discussing the position with you or a member of your staff. Sincerely, Debrah Lerma
$15 USD in 10 days
5.0 (1 review)
2.6
2.6
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A proposal has not yet been provided
$12 USD in 4 days
5.0 (3 reviews)
2.3
2.3
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I have been a customer service agent for about 8 years. I am trained in the British, American and Austrian Accents so a Native American’s accent is easy. Besides, I have experience in various processes both technical and non-technical. In terms of technical experience, it is Tier 3 ATT ConnecTech support. This is a level of support nobody in technical backgrounds provides these days. Besides that, notably I have also worked with sales processes. In both of these ATT processes, I have been a process trainer and a voice and accent trainer. With the best agent and trainer awards, I have also gone through two different training certification programs, which means I'm the best at what I do - Customer Service!!
$12 USD in 3 days
5.0 (2 reviews)
2.2
2.2
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Good day! Business psychologist here with lots of passion for marketing and human psychology combined. As a virtual assistant I have been working with: Photoshop, WordPress, Internet marketing, administration, internet research, data entry, responding to emails, using Google Sheets for updating team members work and Excel. I've been interviewing candidates for different job positions for that particular company. I've directed calls, scheduled appointments and co-ordinated teams. I've earned organizational and time management skill. I am used to multitasking (having in mind that specific job I had) I have been volunteering for more than 3 years in a humanitarian organization "Srce" which provides support to people that are in some sort of psychological need. I provide support via telephone, e-mail and web chat. Through this job, I have learned to deal with all sorts of people and always stay positive and kind. I earned skills like assertive communication and active listening. I am curious, like to ask and learn, to grow and become better with each opportunity. Oh, yes, I forgot creativity. I like being creative. In my spare time I dance, sing and draw. I like to be fully developed person- both professionally and personally. I would really appreciate if you would consider my letter. I am hard worker, motivated and might say- bright. :) You won't regret virtually meeting me. Greetings.
$8 USD in 30 days
5.0 (2 reviews)
1.3
1.3
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Hello, I have several years of customer service experience both online and over the phone and for the last 5 years. I am experienced and organized person with tested skills and capabilities in Customer Support with Wordpress, eBay, Blogs, eCommerce etc. Technical support with Windows, Linux, Macintosh, Android, iOS and Windows Phones. Ticket and Live Chat with Right Now, Helpshit, Zendesk, Kayako, HP Service Desk, Livechat, Comm100, Zoho, Zopim, Livezilla, Velaro and many others. Being a graduate in Information Technology, I believe that my Skills, Experience, Knowledge as well as fluent English in verbal and written is vital for working for you. Additionally, I am highly organized, provides unsurpassed service, professionalism, invaluable support and knowledge. With an eye for details and intense passion for everything about online support, my enthusiasm for this industry is palpable. I marvel in accuracy reasonable turn around time, strong computer skills and I enjoy being an independent asset rather than a cost center.I have a friendly, professional demeanor and am a confident multitasker, allowing me to take on several responsibilities at once. I'm a quick learner and enthusiastic. I look forward to working with you as a customer service rep as well as your go-to guy for any additional projects you need assistance with. I have reliable internet connection with 5 Mbps upload and download and working HD Webcam, Skype, 40 hours a week to work with you. Thanks, Nash.
$11 USD in 15 days
5.0 (1 review)
1.4
1.4
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Hello, my name is Anastasia. I am business development manager of MoveUp Solutions. We are an outsourcing call-center. Our team has a great experience in telesales and customer support. Our agents have fluent English, Russian and Ukrainian. We use individual approach for every customer. Each agent passes 3 stages of testing before the admission to the first call. The average typing speed of our agents is at least 150 cpm. We have a big variety of our agents, so you can conduct an interview with everybody and choose the best agent for your project. Our call center works 24/7 and we are able to make and receive more than 1,000 calls per day. By this moment we have been providing call-center services for 3 years. I'm looking forward for your response. Please, feel free to contact us on skype: moveup.5
$8 USD in 40 days
5.0 (1 review)
0.4
0.4
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To whom it may concern, Firstly, let me thank you for giving us the opportunity to bid on your project. Over the past nine years, 724CARE INC has built an enviable reputation as a reputable call center and business process outsourcing provider. We specialize in outbound telemarketing reably supplying our client’s sales pipelines with appointments that became their clients. Our stringent quality assurance process coupled with extensive product training makes it more easy for you to close the appointments we produce. We are keenly aware of the need for cost efficiency in an economic environment that requires companies to sharpen their competitive edge yearly. That is why we are pleased to be able to present to you a proposal designed not only to reach your targets, but to surpass them. We are proposing a flat rate of $7 per hour per telemarketer and a pilot campaign of four weeks. We are confident that you will find this bid is competitive. Being one of the leading Call Centers. I look forward to speaking to you again and hope to get the opportunity to work with you on achieving your business goals. Sincerely, Amy Boutvine
$8 USD in 40 days
0.0 (0 reviews)
0.0
0.0
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I have experience in Customer Care and Sales with top fortune 500 companies. In my current field I adjust order on a daily basis, give customer information in regards to store policy/return policy. I work for Ecommerce company doing online chat. I am famiiar with various shipping company and I process order on a day to day basis. I'm looking for a part time job. Any day of the week Tuesday to Saturday between 5pm EST and 10PM EST. Sunday and Monday anytime of day for longer hours.
$12 USD in 3 days
0.0 (0 reviews)
0.0
0.0
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I've more than 4 year experience in this field. I've served USA automotive and mma ecommerce store also handled Amaon, eBay. I have all the shipping Carrie experience because communicate ship wire will serving my USA client it is the 3rd party warehouse.
$16 USD in 40 days
0.0 (0 reviews)
0.0
0.0
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A proposal has not yet been provided
$12 USD in 3 days
0.0 (0 reviews)
0.0
0.0
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Hi! My degree in Psychology and Fashion Merchandising has given me the background needed for a vast amount of customer support and retail business positions. While, my experience in various roles such as a Virtual assitant and social media consultant allows me to grow my skill set. Some of my highlighted skills: *Well versed on various online and blog platform sites * Manage and Plan Social Media Marketing * Create Email Campaigns * Write SEO descriptions and verbaige for sites. *Excels in all areas of administration *Clear voice on phone conversations *Assists clients and customers *Excellent customer service *Fast data entry in spreadsheets *Positive Attitude and Optimistic *Multitasks proficiently *Professional business presentations *Inventory Control *Scheduled Appointments *Transfer of Documents *Business Spreadsheets *Data Entry *General Transcribing *Email Correspondence
$10 USD in 12 days
0.0 (0 reviews)
0.0
0.0
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Ainda não foi fornecida uma proposta
$12 USD in 3 days
0.0 (0 reviews)
0.0
0.0
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Dear Client, Thank you so much for giving me opportunity to write this proposal. I have extensive experience in BPO industry. For your project we do all the things as per your requirement and do it on time. If you are interested please come on Instant message for more discussion. I always work for long term relationship. Kindly consider me and give a chance to prove my self. Thanks & regards Raghu Vavila
$10 USD in 30 days
0.0 (0 reviews)
0.0
0.0
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一个有效的提议尚未被提供
$12 USD in 10 days
0.0 (0 reviews)
0.0
0.0
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I'm a semi-retired technology business consultant, with over 30 yrs experience developing and managing businesses from sales to shipping and marketing to research. I'm familiar with PayPal, woocommerce, shopify, quickbooks and others. Meeting deadlines, being meticulous, methodical and self-motivated is second nature and inspiring. I have Office 365 premium, Windows 10, and Skype for Business. I'm motivated and ready to begin now!
$15 USD in 3 days
0.0 (0 reviews)
0.0
0.0
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I will assure 100% accuracy for this job. I used to a customer service representative in my previous job. With reference to my work experience. I satisfy all the requirements for this job. I'm sincere with my work and would never let you down in anyway. I promise you will never regret for appointing me in your organization. Looking forward to have an interview with you. Thanks
$8 USD in 3 days
0.0 (0 reviews)
0.0
0.0
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ill do all u need done just in one day at max with a 100% customer satisfaction garantee.
$12 USD in 40 days
0.0 (0 reviews)
0.0
0.0
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I am the best candidate for this position because I have experience working in customer service in the retail industry. From 2002-2007 I worked in retail at Express, Arden B, and Aldo. I also have experience working with magento on my clients website RecessionistasCloset.com. I am passionate about fashion and I have a very professional and friendly voice.
$12 USD in 3 days
0.0 (0 reviews)
0.0
0.0
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Hello, I would like to apply for the Customer Service position you have posted. I am a reliable and competent contractor with extensive experience in managing projects and providing virtual support to clients worldwide. I have a degree in Behavioral Studies and I have over 10 years of work experience both online and onsite. I have been doing freelance jobs for over three years now. I am a proactive person with the ability to work under pressure. I am proficient in both oral and written English language. I can easily adapt to new systems and procedures. I am organized, detail-oriented person who can do multi-tasking. I can deliver results on time with accuracy. I have a reliable internet connection. I want to be a part of your company and help you grow your business. I hope to hear from you. Kind Regards, Glen Santillan Skype: glenodesk
$11 USD in 20 days
0.0 (0 reviews)
0.0
0.0

About the client

Flag of UNITED STATES
Los Angeles, United States
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Member since Aug 19, 2015

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