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Customer Service for Luxury Online Retailer

We're a luxury goods online retailer looking for help to provide our customers with top-quality customer service and support.

Your tasks will include:

* Processing orders

* Answering customer service inquiries (phone and email)

* Contacting customers about discontinued or out of stock products

* Providing shipping estimates

* Finding order tracking numbers

* Answering questions about our store policies and returns

* Contacting suppliers regarding purchase orders and delivery dates

You will need to be familiar with Gmail, major U.S. shipping carriers' websites and policies, and be able to learn and work with our web-based customer and order management system, as well as our vendors' order management systems. Familiarity with Magento, BigCommerce, or Shopify systems a plus.

Must have worked previously with ecommerce systems.

Must be available to work during U.S. business hours. Initially, this will be a part-time position (approx 10-15 hours/week); additional hours if it works out.

Skills: Customer Service, Customer Support, English (US)

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About the Employer:
( 0 reviews ) Los Angeles, United States

Project ID: #8872070

56 freelancers are bidding on average $11/hour for this job

Excelentt

I have done a similar job before. I have worked with ecommerce company and helped with the esame tasks. Moreover, I have 5+ years of experience in customer support and admin support tasks. I have done live chat More

$9 USD / hour
(34 Reviews)
6.2
WriteSmart

Hi! I would love to be a part of your team. I have 8 years experience as an Email and Chat Customer Support Agent for America Online and was later on promoted as a Quality Analyst for the same department. I am confiden More

$11 USD / hour
(3 Reviews)
4.6
debrah124

Debrah Lerma November 9, 2015 Attn: Hiring Manager Enclosed is my resume for the customer service position that you have open at this present time. I have strong customer service, data entry, google docs, of More

$15 USD / hour
(1 Review)
2.6
melmel7475

A proposal has not yet been provided

$12 USD / hour
(3 Reviews)
2.3
samjohnyb4u

I have been a customer service agent for about 8 years. I am trained in the British, American and Austrian Accents so a Native American’s accent is easy. Besides, I have experience in various processes both technical a More

$12 USD / hour
(2 Reviews)
2.2
bpo0995

We have been in the business of customer service, phone support, chat support, after hours answering service and order taking since 2010. Over the years we have some good clients who have been with us since the last fo More

$8 USD / hour
(2 Reviews)
1.6
HireToFire

Good day! Business psychologist here with lots of passion for marketing and human psychology combined. As a virtual assistant I have been working with: Photoshop, WordPress, Internet marketing, administratio More

$8 USD / hour
(2 Reviews)
1.3
nash4479

Hello, I have several years of customer service experience both online and over the phone and for the last 5 years. I am experienced and organized person with tested skills and capabilities in Customer Support with Wor More

$11 USD / hour
(1 Review)
1.4
spshvets

Hello, my name is Anastasia. I am business development manager of MoveUp Solutions. We are an outsourcing call-center. Our team has a great experience in telesales and customer support. Our agents have fluent Engli More

$8 USD / hour
(1 Review)
0.4
jcmarin87

I have 3 years of experience managing Sharepoint servers for companies like Tigo/Millicom that you can check the existing extranet portal on [login to view URL] that is the one of the three portals that I supported and I More

$11 USD / hour
(0 Reviews)
0.0
sherylinch

A proposal has not yet been provided

$16 USD / hour
(0 Reviews)
0.0
shrijohn

Dear Client, I have good experience in handling customer support Inbound Process, I have a excellent team to handle your Project successfully without any call drops, I Assure I can give the best team, Thanks, John

$8 USD / hour
(0 Reviews)
0.0
ubaloch

Dear Hiring Manager, In today's customer service oriented society, timely, friendly, proactive service is sought to enhance future business growth. Customer loyalty is always impacted when you employ the right serv More

$12 USD / hour
(0 Reviews)
0.0
riene118

The required tasks has been my line of work for almost two years. I cater to emails and call businesses regarding the product purchased by the customers. I am also knowledgeable regarding how the shipping process is in More

$8 USD / hour
(0 Reviews)
0.0
jorodriguez168

I've been in the call center industry for over 8 years. I worked with [login to view URL], it's an online shop, a web store. I worked thee as an Account Manager wherein I answer inquiries, quote prices, do mock ups, quote shi More

$8 USD / hour
(0 Reviews)
0.0
akirejl

A proposal has not yet been provided

$12 USD / hour
(0 Reviews)
0.0
kbh562ddc1cc1186

I have a lot of experience in customer handling and talking to customer care in Airtel and TATA Docomo service providers so I know the likes of what is needed by the customer.

$12 USD / hour
(0 Reviews)
0.0
rohitmau1a

i' am having the ability to manage such things and more interested in doing the [login to view URL] worlk will be completed on time with 100% accuracy

$12 USD / hour
(0 Reviews)
0.0
aimeenadela725

Dear Client, Hope you do not mind me get in touch. I would like to introduce myself to your company with the warmest regards. My name is Aimee Nadela, the Managing Director of a 300-seat contact center and/or More

$8 USD / hour
(0 Reviews)
0.0
glassauto39

I have been working in customer service for the last 10 years for a company named Low Price Auto Glass and C&H Auto Glass resolving customer issues and processing payments. I am familiar with UPS, FedEx and other majo More

$11 USD / hour
(0 Reviews)
0.0