Japanese Speaking Customer Service Representative

United Call Centers is a global leader in providing multilingual call center services using an at-home workforce. We provide OmniChannel Front Office BPO services globally with Native Speakers in all languages and we are currently looking for talented individuals for our international team. Would like to be a part of a successful team where you can grow your carrier? If yes, then we are looking for you! Tasks and responsibilities: • Satisfying customer needs and queries via inbound calls, emails or chat in Japanese language in a timely manner • Troubleshooting occuring problems • Escalating and forwarding problems towards the relevant department • Help with any additional administrative tasks on campaign • Learn and follow instructions, use standard operating procedures and call scripts, FAQs as provided by management. • Ensure the Service Desk meets all SLA compliance requirements to the business by exercising an ownership mentality toward customer needs, showing respect and consideration to all team members and contributing improvements where possible • Being on time and available for given shifts • Participation on all required training • Substitution of other agents if needed • Giving immediate feedback in case of any difficulties or issues with the used programs Agent Requirements: • Native Japanese and fluent English language knowledge • 1- 2 years experience in the customer service field • Excellent written and spoken communication skills • Positive and kind attitude • Service-oriented thinking and acting • Ability to work at least 5-6 hours a day • Strong stress handling skills • Flexibility and patience Work Environment Requirements: - Quiet workplace (tasks are delivered from the comfort of the customer support agent's home) - USB Headset (separate microphone and loudspeakers are not good enough to manage calls) - Computer or Laptop with Windows operating system (Windows 8 or above) and - Broadband internet connection (mobile internet is not good enough to manage calls)