Natalia Z.

AREAS OF EXPERTISE: Bookkeeping/accounting, administrative support, customer service (live chat, email, phone), CRM, social media marketing, business development, lead generation, cold calling, email handling, web research, appointment setting, document management, personal assistance, orders/bookings. More information regarding the tasks carried out previously, samples of prior projects and references are available upon request. PROFESSIONAL SKILLS: - perfect command of English (University Degree with Honors in English, 10+ years of daily communication with American and European clients) - Français du niveau C1 (le certificat universitaire français est disponible) - proficiency in MS Office (Word, Excel, PowerPoint), Skype, Salesforce, Zoho, RingCentral, Dropbox, QuickBooks, social networks - understanding of company operations, workflow - adaptability and client-oriented culture Offering professional attitude, reliability, desire to help others and exceed their expectations.