Teresa M. Profile

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$8 USD / hour

carazo,

nicaragua

$8 USD / hour

It's currently 3:06 PM here

Joined May 21, 2019

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Teresa M.

@teresitmoral

0.0

(0 reviews)

0.0

$8 USD / hour

carazo,

nicaragua

$8 USD / hour

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Customer service agent and Quality Analyst

I'm experienced in Customer Service for more than 5 years in call center industry, Quality Analyst for 3 years developing and perform quality test processes, training test. Administrative Assistant: Recruit prospects by promoting services through different means of communication for a greater enrollment and/or student retention.

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Experience

Keiser Univeristy

Sep 2013 - Sep 2018 (5 years)

Interview applicants one-on-one and assist them with admissions paperwork and application process Prepare reports of students sponsored by third party organizations and report to them Complete student enrollment documents and assist them with registration, resolve enrollment issues and answer questions about courses and facilities. Attend students, applicants or leads’ requests by email, phone, or in person for a pleasant and professional service provided to customers.

Sitel Nicaragua

Aug 2011 - Sep 2014 (3 years, 1 month)

• Assisting customer needs and explain services, processes, procedures and guidelines. • Solving problems and ensuring satisfactory customer service.

Ave Maria University

Jan 2008 - Jun 2011 (3 years, 5 months)

• Provided information and support to customers • Digitized new students’ application information in database • Generated reports and statistics upon request by the Administrative Director