Soumita S.

A goal oriented IT professional with years of experience in Service now Development, Implementations, Upgrades and System Administration. Good hands on experience in Implementation of Incident Management, Change Management, Problem Management modules, Service Catalogs. Implemented Automated Test Framework test cases for Incident Management, CM, PM modules. Extensive working experience configuring Business Rules, Script Includes, Client Scripts, Policies, Scripts, Macros, Schedule Jobs, Access controls, Service Catalog Definitions, Workflows, Notifications and other Service now components. Experience in Service now Upgrade projects with post upgrade activities, platform remediation and defect fixing. Experience in working with Catalog Items, record producers, service now workflow editors and tailoring existing workflows to customer requirement and support phase during upgrades. Integration with 3rd parties using Rest APIs