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cracow, poland
It's currently 8:54 PM here
Joined April 27, 2014
2 Recommendations
Greg D.
@sagyrd
5.3
5.3
100%
100%
cracow, poland
100%
Jobs Completed
100%
On Budget
92%
On Time
11%
Repeat Hire Rate
Salesforce Developer
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Showing 1 - 5 out of 8 reviews
€249.00 EUR
Salesforce.com
S
•
$1,666.00 USD
CRM
Salesforce.com
Salesforce App Development
•
€166.00 EUR
Salesforce.com
S
•
€100.00 EUR
Salesforce.com
S
•
$1,666.00 USD
PHP
Software Architecture
Salesforce.com
Website Management
R
•
Experience
Senior Salesforce Developer
Feb 2016 - Apr 2016 (2 months, 1 day)
Main areas :
- cross systems integration (data repositories, ERP and website/web-services)
- custom automation (APEX, VisualForce)
Salesforce Solution Architect
Feb 2015 - Nov 2015 (9 months, 1 day)
Design and implementation of complex Salesforce customization.
Technology Lead / SME @ Salesforce.com Technical Support
Apr 2013 - Dec 2014 (1 year, 8 months)
My main duties were:
-Managing Team of support agents (Tier 1 and Tier 2)
-Providing technical expertise for Salesforce.com technical support team
-Providing training
-Improving business processes
-Maintaining floor discipline
-Meeting team KPIs
-Conducting briefings
-Managing escalations
-Reviewing code (APEX, VisualForce)
-Maintaining and gathering knowledge
-Providing advanced solutions for customer requests
-Monitor and enhance the performance of the team in the areas of productivity, process adherence, schedule adherence and employee satisfaction/ development.
-Monitor and coach/ mentor agents on a daily, weekly and monthly basis for knowledge improvement
-Working close with R&D in terms of product development/bug fixing
-Regular internal and external Quality calibrations
Education
undergraduate
(3 years)
Qualifications
ITIL® Foundation Certificate in IT Service Management
ITIL®
2014
ITIL® Foundation Certificate in IT Service Management
Salesforce Developer (DEV 401)
Salesforce
2013
Salesforce Developer (DEV 401)
Salesforce Advanced Administrator (ADM 211)
Salesforce
2013
Salesforce Advanced Administrator (ADM 211)
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