Prakhar J.

With a B.A. in Humanities from Delhi University and multiple certifications in Customer Experience, Problem Management, and critical thinking, I am an Associate Service Delivery Manager in a leading cloud-native services and software company. I define and deliver complex projects that have a broad and global impact, working with multiple customers and partners in the manufacturing industry. I ensure that the services are aligned with their events, needs, and expectations, and I track and maintain SLA metrics. I also conduct effective change management and communication processes, and I facilitate team and client meetings. I value collaboration, communication, and cost-cutting, and I lead cross-functional teams with my strong expertise in ITIL and Incident Management. I have successfully handled and resolved major incidents, improved service quality and performance, and reduced operational costs. I am always looking for new challenges, opportunities, and learning in the fast-paced and dynamic field of service delivery and project management.