Neil S. Profile

0.0

(0 reviews)

You're now following

Error following user.

This user does not allow users to follow them.

You are already following this user.

Your membership plan only allows 0 follows. Upgrade here.

Successfully unfollowed

Error unfollowing user.

You have successfully recommended

Error recommending user.

Something went wrong. Please refresh the page and try again.

Email successfully verified.

$6 USD / hour

marikina city,

philippines

$6 USD / hour

It's currently 2:04 PM here

Joined August 9, 2013

0 Recommendations

Neil S.

@nsoliven

0.0

(0 reviews)

0.0

$6 USD / hour

marikina city,

philippines

$6 USD / hour

N/A

Jobs Completed

N/A

On Budget

N/A

On Time

N/A

Repeat Hire Rate

Digital Marketing Consultant | Web Analytics

Hi! My name is Neil Soliven and I am a Web Analyst from the Philippines. Along with my background, I also have a strong passion for technical support and customer service. My skills are diversified. I have worked in the Business Process Outsourcing Industry for 9 years. I have been able to provide support for US, UK and Asia Pacific regions. This means, that can communicate well in English and I possess an enduring sense of dedication towards client success. Currently, I am working as Senior Process Executive for Web Analytics. I work with account managers and digital advertising professionals in providing client technical support (via email). This includes troubleshooting, escalations and product support requests related to Web Analytics. Beforehand, I have been a Digital Marketing Specialist, wherein I introduce online advertising opportunities to small-medium scaled businesses for increasing their business visibility through online marketing up to 100%.

See all Graphic Designers in Philippines

Contact Neil S. about your job

Portfolio

Google Ads Search

4482081

Google Ads Fundamentals

Google Ads Search

4482081

Google Ads Fundamentals

Reviews

Changes saved

No reviews to see here!

Experience

Cognizant | Philippines

Feb 2018 - Present

- Provide superior client technical support (email and phone) for Web Analytics. - Troubleshoot, escalate and respond to product support requests related to Web Analytics. - Complete Product Configuration. - Identify and resolve Web Analytics configuration issues (tracking code). - Identify and Escalate Product bugs to the Analytics Escalation Team.

Teledirect Telecommerce (Philippines) Inc. | National Capital Reg, Philippines

Mar 2017 - Nov 2017 (8 months, 1 day)

- Serve as the account manager and first point of contact to business owners, introducing them to exciting opportunities for increasing their business visibility through online marketing. - Manage business inquiries by via phone and/or e-mail. - Provide strategic advice and help small to mid-size businesses get the best ROI on their business’ advertising investment by working closely with them in a consultative role.

CONCENTRIX (Formerly IBM – Daksh) | National Capital Reg, Philippines

Apr 2012 - Feb 2017 (4 years, 10 months)

- Provide technical support to customers by identifying technical problems, assisting customers to resolve computer-related and phone software- related glitches, researching answers, guiding customers through corrective steps, or even making sales in certain situations, such as encouraging customers to upgrade to better products, or services. - Handles escalated questions via telephone that usually focus on product segments, addressing both hardware and software related issues.