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dhaka, bangladesh
It's currently 1:04 AM here
Joined June 4, 2014
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Muhammed H.
@muhammedhalim
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dhaka, bangladesh
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Business Developer, Marketer, Success Guru
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Experience
Operations Manager
Sep 2004 - May 2014 (9 years, 8 months)
Lead 150+ sales professionals in an inbound call center for a world-class service brand
Exceeded yearly sales rate and conversion rate goals for small business sales division
Contributed to client success in winning J.D. Power Customer Satisfaction Award 7 years in a row
Ability to identify root causes of performance needs and strategies using facts-based approach
Set high performance standards, monitor progress and evaluate at every stage to ensure results are in accordance with agreed-upon goals and time-frames
Education
Associate of Arits
(2 years)
Qualifications
Information Security and Federal Regulations Training
American Express Bank
2014
Annual Training provided to those who handle sensitive, privileged, and classified information as well as financial regulations including FCC, FTC, SEC, CFPB Regs.
Publications
Providing Excellent Customer Service and Achieve High OSAT Score
Amex Employee Training Guide
example text:
• Open your call with a burst of energy and genuinely sincere tone that you are here to help. We never get a second chance to make a first impression! Maintain that positive vibe and tone throughout the call. We know from TBASS surveys that if you sound tired and uninterested, CMs rate you lower.
• Listen actively. Let your CM finish their thought or questions completely and then confirm with them your understanding. A great way to build confidence and trust is showing the other person on t
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