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sharjah, united arab emirates
It's currently 3:35 AM here
Joined April 28, 2018
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May Fhe A.
@mayfhe25
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sharjah, united arab emirates
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Data Entry Operator / Virtual Assistant / Encoder / Customer Service Representative
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Experience
Office Administrator
Dec 2015 - Present
- Coordinate office activities and operations to secure efficiency and compliance to company policies
- Supervising administrative and cleaning staff and dividing responsibilities to ensure performance
- Manage phone calls and correspondence (e-mail, letters, packages etc.)
- Create and update records and databases with personnel, financial and other data
- Track stocks of office supplies and place orders when necessary
- Assist the Managing Director
Sales and Marketing Executive
Dec 2014 - Sep 2015 (9 months, 1 day)
- Contributing to the development of marketing strategies.
- Conducting market research on rival products.
- Coordinating with supervisors and manager in each hypermarkets.
- Working with the sales team to develop targeted sales strategies.
- Coordinating with back office support and delivery department for a smooth operation within the hypermarkets in Doha, Qatar.
- Answering client queries about product specifications and uses.
Customer Service Representative
Apr 2014 - Dec 2014 (8 months, 2 days)
- Manage large amounts of incoming phone calls
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
Education
Bachelor of Science in Hotel and Restaurant Management
(4 years)
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