Maria C.

Summary I describe myself as a proactive, hardworking and fast learner person that is used to work under pressure and with stablished goals. I see myself as a leader but also as a team player with the ability to encage and motive co-workers to work as a team. Working experience: • From October 2015 to August 2016 I successfully perform a career as a technical support agent at Convergys for Verizon FIOS for 3 services: telephone,TV, and internet. • Team lead backup coach, From September 2016 to March 2017 • Achievements: Supervise (15 – 20 CSA). Dataming, evaluate and improve team performance through 1:1 sessions. QA evaluations and provide feedback. • From March 2017 to July 2017 D2TS and floor support agent for the unit Technical support agent with Amazon Kindle customer care where I was was doing floor support to agents and coaching them.