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$16 USD / hour
Flag of CANADA
ottawa, canada
$16 USD / hour
It's currently 11:46 PM here
Joined August 2, 2022
0 Recommendations

Matthew L.

@laflamme88

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$16 USD / hour
Flag of CANADA
ottawa, canada
$16 USD / hour
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Working on project managment and support knowledge

Over the last few years as an IT professional, I have learned I am well suited to executing the projects I have been given (research, benefit/cost evaluation, planning, estimating & tracking timetables, training people on & documenting new processes), so I'm looking for any gig that will help me build on my project management skills. I am also interested in gigs that may broaden my understanding of the mechanics of various companies, which will no doubt support those skills. Some of the work I have the skills for that I believe can help me achieve my goals include; Virtual Assistant, Customer Support, IT Support, Technical/Creative Writing, Proofreading/Editing, Script-writing, and Data Entry.

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Experience

IT Support Technician

Clever Dog IT
Oct 2021 - Present
Used ticketing system and RMM software to assist clients. Managed systems, networking equipment, backup solutions, client specific software, Google Workspace, and SaaS & Microsoft (365/AD/Azure/RDS) products. Recommended improvements for client setup. Managed projects (research, benefits vs costs, timetable, and training others on new processes). Built network test environments, created scripts to automate processes and technical documentation. And provided follow up to assure satisfaction.

Freelance Tech Support

self-employed
Jul 2012 - Present
Used RMM software to assist clients. Managed systems, networking/peripheral equipment, backup solutions, client specific software, and Microsoft Office products.

IT Support Specialist

Inhouse-Support Inc.
Used ticketing system and RMM software to assist clients. Managed systems, networking equipment, backup solutions, client specific software, and SaaS & Microsoft (365/AD/Azure/RDS) products. Spearheaded workstation and server deployment. Managed projects (research, benefits vs costs, timetable, and training others on new processes). Built network test environments, created scripts to automate processes and technical documentation. And provided follow up to assure satisfaction.

Education

Computer Networking Technology

Herzing College, Canada 2018 - 2019
(1 year)

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