Emerald Joy A. Profile

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5.0

(2 reviews)

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$8 USD / hour

lapu-lapu city,

philippines

$8 USD / hour

It's currently 2:55 AM here

Joined July 31, 2007

0 Recommendations

Emerald Joy A.

@emyong9602

5.0

(2 reviews)

2.0

100%

$8 USD / hour

lapu-lapu city,

philippines

$8 USD / hour

100%

Jobs Completed

100%

On Budget

100%

On Time

N/A

Repeat Hire Rate

Virtual Assistant / Non Voice Customer Support

With 15 years experience as a General Virtual Assistant I like to go the extra mile. By giving more and performing better than what is expected. I strive to become a valuable asset to the company by contributing to their success and continuous growth.

See all Customer Support Specialists in Philippines

Contact Emerald Joy A. about your job

Reviews

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Showing 1 - 2 out of 2 reviews

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5.0

$30.00 USD

SEO: Article Submission3

Good work - would hire again

Copywriting

SEO

Data Entry

Abdul Hayi M.

@ahmansoor

•

16 years ago

5.0

$70.00 USD

Part-Time Marketing/Administrative Assistant

I am extremely pleased with the work Emerald has done for us. She is attentive to detail, communicates clearly and is quick to ask for clarification if needed. Our project was handled very smoothly and professionally, we will definitely use her again.

Stewart M.

@innovative22

•

16 years ago

Experience

Private Company - Social Media Avertising

Mar 2018 - Present

My role as a customer support includes handling customer inquiries, order processing, complaints, payments and managing replies to an online forum.

QA World

Jan 2018 - Jun 2018 (5 months, 1 day)

Converting audio recordings into written documents.

HomeStaySearch.com/1718251 Ontario Corporation

Dec 2007 - Dec 2017 (10 years)

As a Marketing Administrative Assistant, various tasks were handled. To name a few but not limited to: Internet Marketing, Project Management, Research, Data Entry, Data Processing, Proofreading, Ad postings, Customer Service, Customer Support, Email management, Email Marketing and more.

Education

ICS Learn (High School)

Philippines

1996 - 2000

(4 years)

Qualifications

Udemy, Inc.

2022

Course Description: -How to deliver an excellent customer service and support experience. -Delivering extreme satisfaction to each customer, on every ticket that you get. -Different ways of approaching customers in various scenarios, to always work towards a positive outcome. -How to develop the necessary skills to deliver world-class customer service experiences.

LinkedIn Learning

2021

An online audio course that teaches the three crucial skill sets needed to deliver outstanding customer service and increase customer loyalty. The course also teaches how to build winning relationships, provide the right assistance at the right times, and effectively handle angry customers.

LinkedIn Learning

2021

An audio course explaining how to better understand customers and the high cost of losing a customer. It also covers values and ethics in customer service and how you and your organization can take a customer-centric approach.