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$10 USD / hour
Flag of PHILIPPINES
$10 USD / hour
It's currently 8:39 AM here
Joined March 20, 2017
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Edvincent Kaeser J.

@edvincentjunco

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$10 USD / hour
Flag of PHILIPPINES
$10 USD / hour
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Customer Service Expert and Project Manager

Hi, Good day! As an individual I am interested in submitting an application for a position in your company. In 2007, I completed my studies in the Associate in Computer Science course and obtained my diploma. This makes me a best fit as a virtual assistant in your company due to my knowledge in operating multiple computer systems from entry level to intermediate. Also, I am currently working in the BPO Industry in the last 10yrs where I am committed to reach our goals before the deadline, with 101% assurance that we are compliant with the company's policies, making sure that every interaction I make is 101% risk-free. I understand that you will receive a large number of applications for this role. I do, however, believe that my motivation, commitment and pre-existing skills will allow me to fit into your work environment and immediately start supporting the needs of your organization. Furthermore, I am flexible, and much willing to be trained on different roles that you require. Just like you are, I have the passion to serve my employers and clients at my best potential and in a much exciting way. I would love the opportunity to meet with you to discuss my application in an interview. I can be contacted at all times on the details provided in my CV/ Resume. Alternatively, I am also online on my Facebook Account: edvincentkaeser.junco, or reach me through skype: edvincentkaeserjunco. Thank you in advance for your time.

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Experience

Client Associate - Identity Theft and Breach Notification

Kroll
Dec 2022 - Present
Works as a support for Engagement and Operations Management Team, specialized in providing notifications to client's customers.

Executive Office - Case Specialist

Wells Fargo
Mar 2021 - Dec 2022 (1 year, 9 months)
As a case specialist, I handle high level complaints that requires thorough research and understanding, communicating resolution to the customers via phone, email or mail. Aligning processes with different state laws, and mitigating risk.

Account Resolution Specialist

Wells Fargo
Aug 2014 - Feb 2021 (6 years, 6 months)
Works as a Back end Collector, servicing accounts which are 1 day delinquent and above to avoid accounts from charging off. Risk mitigation, by making sure that every contact with customers are compliant with TCPA, FDCPA, and any other state laws necessary. Aside from collecting payments from delinquent accounts, I also had experiences in mentoring during my stay in the company, doing side by side coaching, and side by side call listening, AFI discussion, and so on.

Education

Bachelor of Public Administration

Polytechnic University of the Philippines, Philippines 2021 - 2023
(2 years)

Bachelor of Science in Information Technology

University, Philippines 2007 - 2009
(2 years)

Associates Degree in Computer Science

University, Philippines 2005 - 2007
(2 years)

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