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Mobile app reviews by people located in Japan/USA/Germany/France/Taiwan
“Excellent work.”Raffaello R. 4 years ago
Write my Product Descriptions
“Great communication and super fast work!”Howard C. 4 years ago
Bilingual Customer Service Rep/InterpreterFeb 2013 - May 2014 (1 year)
Assist or guide clients in the completion of international calls. Provide directory assistance to international operators from other countries. Translate conversations.
Corporate Billing AnalystOct 2012 - Feb 2013 (4 months)
Analyze and handle service orders for issues with corporate accounts: rectifying billing errors, requesting the manager’s confirmation when adjustments exceeded approval limit, confirming the activation and deactivation of features and infrastructure on client's system, attaching screenshots in Excel to document each request fulfillment, before finally closing the service order.
General Customer Service RepDec 2011 - Aug 2012 (8 months)
Track and solve clients’ general mobile account problems, try to prevent cancellations based on competitors’ offers, register new clients and upgrade or downgrade services as required.
Course underway for the GED2014 - 2015 (1 year)
Portuguese - English Translation80%
US English Level 375%
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