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$8 USD / hour
Flag of PHILIPPINES
taguig city, philippines
$8 USD / hour
It's currently 11:11 PM here
Joined August 18, 2016
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Vinz D.

@delacruzvmt

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$8 USD / hour
Flag of PHILIPPINES
taguig city, philippines
$8 USD / hour
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Customer Service Lead | Content Moderator

I have 5-year solid experience in Customer Service. I've started as a Customer Service Representative and in a short span of time, I was promoted a few times up to Customer Service Lead. I've worked with start-up brands such as Fitbit, Airtasker, Balsam Brands and VIVA-LUXE. I've also had a stint at a big review moderations company where our clientele includes known companies such as Sephora, Vans and Estee Lauder. Currently, I'm working as a Trust and Security Specialist / Content Moderator at a dating site. My experience has helped me hone my skills and work ethic which I could use if I will be hired. I hope my experience shows what I can offer. With me, logistics will not be a problem as I have a very much reliable internet connection with a backup, a laptop and a desktop. Moreover, I can work on weekends and even on holidays.

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Experience

Part- Time Trust and Security Specialist (Moderator)

Rocketware Limited
Mar 2018 - Present
Moderating profiles and contents being uploaded on different dating sites to guarantee the safety of all users

Customer Service Lead

VIVA-LUXE UK LTD (Remote)
Jul 2017 - Mar 2020 (2 years, 8 months)
- Handled all queries about the products - Coordinated with the designers regarding the production and delivery of orders - Trained new team members to ensure that they have all the knowledge and tools to provide high-quality service. - Created weekly and a monthly analysis to determine the customer concern drivers - Worked closely with the upper management in the creation of processes that made an impact on the growth of the business

Customer Service Representative + Content Moderator

Airtasker
May 2017 - Sep 2017 (4 months, 1 day)
- Moderated contents posted on the platform to ensure the safety of all the users - Helped in resolving disputes between the job posters and the workers - Assisted in technical concerns of the users on the website and the mobile apps

Education

AB Political Science

Philippine Christian University, Philippines 2010 - 2014
(4 years)

Qualifications

Civil Service Eligibile

Civil Service Committee (Philippines)
2014
This certification is for those who wants to work for the government. For you to be able to get this certificate, you have to take an exam which is like SAT.

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