Czarina M.

Summary of Qualifications: • 5 years of successful experience working in a Telecommunications Company with different roles such as Subject Matter Expert, Team Leader and Workforce Analyst • Strong database and internet search skills • Knowledgeable in Records management • Proficient in Microsoft Word, Excel and PowerPoint • Excellent interpersonal and communication skills, and a demonstrated willingness to Work in a team environment Professional Experience ________________________________________ April 2014 to October 2019 Telstra International Phil. Inc Cebu City Workforce Analyst PROGAMS & TOOLS: • Microsoft Applications (Excel, PowerPoint and Word) • SharePoint utilization (Creating Web forms, extract and input data for reports purposes) • Nice Web station (Software for attendance plotting) ________________________________________ June 2013 to April 2014 Telstra Powered by Teletech Cebu City Customer Service Representative ________________________________________ November 2012 to June 2013 Xlibris Publishing Inc Cebu City Customer Service Representative ________________________________________ April 2011 to November 2012 Cebu Ever and Source Networks Inc. Cebu City Chat Support Representative ________________________________________ Education June 2003 to March 2007 St. Paul College Foundation Inc. Cebu City Bachelor of Science in Nursing