Courtney O.

I’m a customer service specialist with a passion for building community, creating meaningful customer connections and using innovative technology. Here’s what I immediately bring to the table: - A knowledge of customer service software (like the back of my hand). - Excellent communication skills – verbal and written - Strong problem-solving skills in situations with the easygoing and the difficult alike. - Experience handling customer inquiries through multi-channel communication (telephone, email, live chat etc.) - Strong background in processing product sales, returns and managing customer accounts. - Experience in the retail industry and digital media - Leverages customer experiences to drive revenue and business growth - Data driven to see what’s working (and what’s not). - Current with customer service trends, emerging technology, and opportunities to innovate the customer experience. I respond and resolve all inquiries with respect, empathy and the strongest knowledge base.