Senior Incident Manager, with 6 years of experience in the IT Department working in areas such as People Management, Incident Management, Problem Management, Customer Service, looking forward to a challenging position where this knowledge can be applied.
I consider myself a capable, determined and business wise person. I have demonstrated that I am willing to learn, help others become knowledgeable and you will find I am detail oriented and able to analyze, prioritize and resolve client requests or issues quickly and effectively. I possess the ability to effectively handle situations or inquiries while working within policy, procedures and standard processes, also excellent communication skills both oral and written.
I have remarkable interpersonal, organizational and time management skills. I am well versed in all the Microsoft Office suite applications. Furthermore, I learn new applications quickly and efficiently.