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$6 USD / hour
Flag of PHILIPPINES
los banos, philippines
$6 USD / hour
It's currently 12:31 AM here
Joined June 27, 2014
0 Recommendations

Abegail S.

@abbysarmiento

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$6 USD / hour
Flag of PHILIPPINES
los banos, philippines
$6 USD / hour
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Customer Support Specialist

I am an experienced customer service representative for an online store based in US. My main task is to answer emails from customers regarding their orders. I always see to it that I put my best foot forward for every customer I handle. I also handled live chat with customers. I can do multi-tasking as well. I am also knowledgeable when it comes to fulfilling orders in shopify and shopified app as I do this everyday. Whether auto-processing or manual fulfillment, I can definitely do it! I am very familiar in using MS office applications. I have experience using aliexpress and shopify as well. My typing speed is 45wpm. I am well versed when it comes to using social media like facebook or instagram. Using the search engine will be easy for me, as I use it almost every day.

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Experience

Customer Service Manager / Customer Service Representative/General VA

Upwork
Dec 2016 - Dec 2023 (7 years)
Actively listened to customers, handled concerns quickly and escalated major issues to supervisor. Collaborated with upper management to improve customer service process and support structures company wide. Followed through with clients requests to resolve problems. Keep accurate records to document customer service actions and discussions. Experience with Shopify, aliexpress, cj dropshipping, ecommerce stores, email management, chat support, phone support.

Customer service representative

Sunpower phils.
Jul 2014 - May 2015 (10 months, 1 day)
Assigned in taking inbound calls from customers with Sunpower solar panels. Answer questions about how their panel works, do basic trouble shooting as well. I also process request for application for solar panel installation.

Customer service representative/Payment specialist

Capital One phils.
Oct 2013 - Feb 2014 (4 months, 1 day)
Assigned in taking inbound calls from credit card holders. Answer queries about credit card accounts such as balance and statement inquiry,payment by phone, balance transfers and other credit card related queries.

Education

BS Psychology

Philippines 2000 - 2006
(6 years)

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Certifications

us_eng_1.png US English 1 85%
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