Naiza Marie

I worked in a BPO industry before, Sutherland Global Services here in our province. I handled Customer service representative inbound under Intuit account. As a front liner in the account I am handling, my responsibilities are to give the customers the best experience in service for our products. Introduce the new products and also give them a head view to all the promo's and packages. Giving fast service for registration of their newly bought product or annual registration for their software. I had an offer to one of the travel agency here in our province, Echo Sun Travel and Tours and handled the position Marketing Management and Visa Consultant. Performed administrative tasks such as, submitting daily, weekly, monthly and yearly financial reports. Creating payslip for the employees and creating letters such as recommendation letter, accreditation letter and partnership letter for other companies. I am also responsible in creating new projects such as educational tour, international and local tours. I am also the one coordinating with different companies, hotels, resorts and all transportation uses. I applied for one of the home base jobs and got hired at Motor Insurance Singapore to a position of Customer Service Representative. I handle the renewal of car insurance of all our clients. My daily job is to do up renewal calling and also do a follow up calls with previous days of calling for clients haven't reached. Before the end of the day I must accomplish the following: report for renewal calling, report for voice mail received of the day and also the update follow up calls, renewal letters and letter of appointment letters.