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$15 USD / hour
Flag of LITHUANIA
vilnius, lithuania
$15 USD / hour
It's currently 8:34 AM here
Joined March 16, 2017
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Natalija J.

@NataJermakova

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$15 USD / hour
Flag of LITHUANIA
vilnius, lithuania
$15 USD / hour
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Customer support; English/Russian translator/interpreter

Customer support/ learner management advisor at present working online: • Supervising learner progression and engagement in order to ensure that monthly study objectives are met (set by learners’ company or agreed between the advisor and learner) • Providing expertise and support while answering learner queries regarding the self-study program and resources • Communicating with learners via periodic contacts (at least once each month) either via e-mail or by phone (usually in learner’s native language) • Keeping records of completed Advisor tasks (monthly progress checks / incidental contacts) in student database I have a Master of Arts (M.A.) in Applied Linguistics and Teaching English to Speakers of other languages (Portsmouth The UK) + 10 years experience of teaching Business & General English (EF-Bristol, UK; IH-Lithuania); TOEFL certified (Canada/ The USA)

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Experience

Customer Support; English - Russian Interpreter / translater

Learnlight Spain
Apr 2016 - Present
• Supervising learner progression • Providing expertise and support while answering learner queries regarding the self-study program and resources • Communicating with learners via periodic contacts (at least once each month) either via e-mail or by phone (usually in learner’s native language) • Keeping records of completed Advisor tasks (monthly progress checks / incidental contacts) in student database

Education

Master of Arts (M.A.) in Applied Linguistics and Teaching English to Speakers of other languages

University of Portsmouth, United Kingdom 2011 - 2015
(4 years)

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