Hosting company Mail about the issue
Thank you for contacting our Technical Support Team.
We were able to replicate the issue which you mentioned for the domain “[login to view URL]”.
On further checking, we were able to see that the user ”agriexgc” was killed 17 times for exceeding CPU time and hit the process count limit 238 times in the past 24hrs. Once the limit has reached the rest of the processes will get killed and will result in Error 500. You can verify the same from the link below mentioned.
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[login to view URL]
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Please note that the package which you have purchased is hosted in a shared cloud environment. There are multiple users hosted on the same server. Hence, for every good hosting provider, a balanced sharing of server resources is of utmost priority. To ensure this we have to place certain limits to avoid abusive usage of the server and also to ensure that one single account does not hamper the performance of other packages.
We would request you to optimize the website with the help of a developer so that the website resolution will be affected further.
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