IT Support Specialist

We are seeking an IT Support Specialist for our Oklahoma City area clients. We are looking for the specialist from in and around Oklahoma City area [login to view URL] opportunity for someone to join our team and learn a variety of skills through the different Voice, Data, Cloud services we offer our clients. Requirements: 4+ years’ experience working in an IT support or helpdesk situation. 1+ years managing projects, team members, and customers. 2+ years functioning as a tier 2-3 support personnel, 2+ years working with a ticketing, documentation, and MSP management tools and software (ie. Solarwinds, Remedy, Kaseya, Datto RMM) Duties: • Provide onsite, remote and phone support for IT customers • Provide professional consulting services for customers and prospects in both IT and telecom • Maintain full professionalism when working with customers • Work under minimal supervision and be a self-starter • Service and maintain customers IT equipment (servers, workstations, router, switches, etc). • Be a vendor liaison for customers • Manage customer projects from inception to completion • Maintain customer documentation and service logs • Manage service tickets and timesheets • Provide network assistance in telecom installs • Work with other departments to provide a complete customer solution • Ability to work some late nights and some weekends (scheduled) Required Skills: • Extensive knowledge of TCP/IP and associated protocols (TCP/UDP, DNS, DHCP, etc.) • Extensive knowledge of Routers and their functions (routing, arp, firewall, etc.) • Extensive knowledge of Switches and their functions (ARP, speed, QoS, STP, etc.) • Knowledge of Windows server and workstation Operating system (win 7, 8, 10, 2008, 2012, & 2016) • Knowledge of desktop publishing software (MS Office, Office 365) • Knowledge of Email services and their functions (Exchange, POP, IMAP) • Knowledge of Wireless technology and their function (802.11, Radios, etc) • Knowledge of Server hardware (RAID, Hardware redundancy, ILO/DRAC, etc.) • Knowledge of Active Directory and its functions (Users/Groups, NTFS permissions, Group Policy, etc) • Experience managing and maintaining network environments (workstations, servers, router, firewall, and switches) • Experience Knowledge with Network management and monitoring software. Preferred skills: • Experience Knowledge of Cisco and Adtran routers • Experience Knowledge of Sonicwall, Watchguard and Fortinet firewalls • Experience Knowledge of Manage Switch Programming (HP/Aruba, Cisco, Adtran) • Experience Knowledge of QoS programming (ip pres, EF, etc) • Experience Knowledge of VoIP technology (SIP, Call control, RTP, Mitel, Cisco, etc.) • Experience Knowledge with VMware (ESXi, Hypervisor, vSphere, etc.) • Experience Knowledge of Hyper-V Please specify your location while sending proposal.