Hi Good Day
My name is Frances Joy Cervantes, I am 27 years old and currently living here in Davao City. I have been in BPO industry for probably 8 years now and I already experienced both Outbound and Inbound call center. I handled different account and the first BPO experienced was an Outbound call center and I worked with them for at least 2 years and 6 months. I started way back 2012 and It’s a UK based account where our job is to prequalify customer that has a debt to their banks to lower it by up to 50%-70% and once customer is qualified we transfer them directly to our senior specialists who will explain further about the process of reducing their debts. Second BPO experienced it was way back 2015 and it’s a US based account wherein we handled multiple services of the customers where we handle billing, technical and order of the customers and it’s an AT&T account. I worked with them for 3 years and 6 months it’s an inbound call center and I became a subject matter expert for a year. The last one is still a inbound but we only handle one service of the customer which Mobility account but still with AT&T and we the retentions team. I am a hardworking person and I believe that everything is possible if you don't entertain negativity. I am very much willing to be part of your team.
I am proud to say that I received a lot recognitions, appreciations and certifications that determine of I am simply extraordinary and I do well of everything what I do