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Help with customer support

$8-15 USD / hour

Closed
Posted over 7 years ago

$8-15 USD / hour

Attracts potential customers by answering product and service questions; suggesting information about other products and services. Opens customer accounts by recording account information. Maintains customer records by updating account information. Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
Project ID: 12027344

About the project

25 proposals
Remote project
Active 7 yrs ago

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25 freelancers are bidding on average $17 USD/hour for this job
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Hello, my name is Pablo Rosales and I live in Nicaragua. I am very organized, very efficient and very professional. I have a Bachelors in Management from an USA University. I am also very friendly and patient when it comes to dealing with customers over the phone. Have done numerous inbound/outbound calling projects. From selling cellular phones, offering a rate reduction in a company's monthly phone bill, selling remodeling/construction services to selling a tennant computerized system. All using ZOIPER, X-lite,Softphone, vulcan 7 dialers and Bria Also have used SKYPE to make calls.
$14 USD in 40 days
4.9 (14 reviews)
6.2
6.2
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Hello Sir, We are expert in Customer Support campaigns since 2004 and we can help you with excellent customer support to attract maximum potential clients. Votiko is a Professional Telemarketing Company established since 2004, We are expert in Leads Generation/ Selling / Upselling / Customer support / Appointment setting etc. At votiko, we have a professional, high performing and vibrant work force. Our values are integral to our success, and they are what differentiate us from the rest. Votiko provides the range of services: Outbound call Center Services The Outbound call center may be defined as the center that makes outbound calls either to the existing or potential customers on behalf of a company or a client. Our specialization in outbound provides the best creative, dynamic and cost effective outbound call center solutions. - B2B & B2C Lead Generation Services - Telemarketing Services - Market Research & Surveys - Collection Services Inbound Call Center Services The center that is being dedicated to handle inbound calls or receives a number of calls from customers via phone is termed as Inbound Call Center. Our professional approach to provide the best inbound call center solutions for companies/organizations results in an increased revenue. - Inbound Sales Services - Interactive Voice Response (IVR Services) - Enquiry Handling Services - Help Desk & Technical Support Services Whichever you choose, we will do our best! Glad to meet you at Freelan
$8 USD in 40 days
5.0 (10 reviews)
4.9
4.9
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I am new to freelancer.com so I am willing to take less pay while I build up a positive reputation. So that you can get a better idea of my work, I would love to send you my resume for your review. In addition to my personal services, I can offer the services of one of my partner companies that I have worked with for years. For very competitive rates, I can make available a whole customer service team. Myself aside, my team has over 12 years combined experience in providing top notch customer service. Our experiences have included: telecommunications, appointment setting, working with professionals such as attorney offices, as well the automotive industry. We are bi-lingual as well (Spanish). In addition, we can offer scale-able service, even up to 24 hours a day. We are currently positioned to take up to 50,000 calls per month and can add more capacity if needed. Thank you for allowing me to introduce myself and for reviewing my qualifications. I look forward to the opportunity of working with you. You may contact me by email at adamckitchen @ gmail . com or by phone at 1 704 989 6420. Thanks for your time, Adam Kitchen
$12 USD in 40 days
5.0 (1 review)
3.4
3.4
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Good day, I have 2 years of telemarketing experience in the Caribbean selling fitness equipment, which is one of the toughest markets to sell to. I’m very persistent with moderation, and know exactly what is necessary to get a yes from the potential hot lead. If I’m part of your team you will get: -Hard working, motivated, young sales consultant with flexible hours. -Increase in sales. -Increase in outgoing calls. -Exceptional customer service. -Higher conversion rate. -Consistent follow up with potential customers. Looking forward to being a part of your team. Regards, Yanik
$14 USD in 40 days
4.4 (1 review)
1.4
1.4
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Dear Madam/Sir, I would love to be part of this project. Below my resume: Juanita Nremoredjo Terboedjweg 20 Suriname, Nieuwe Grond OBJECTIVE A customer service position:  Strong Interpersonal communication skills.  Problem analysis and problem solving.  Organizational skills and customer service orientation.  Adaptability and ability to work under pressure.  Initiator. HIGHLIGHTS OF QUALIFICATIONS  4 years of experience providing customer support in busy call center environments for public transport and discount website.  An unwavering commitment to customer service, with the ability to build productive relationships, resolve complex issues and win customer loyalty.  Strategic-relationship/partnership-building skills -- listen attentively and solve problems creatively.  High level of energy and enthusiasm, from the first call of the day to the last.  Independent and solid team member with excellent customer service abilities. EXPERIENCE Customer Service Representative 2012 – Present, Telenamic NV, Zonnebloemstraat 50, Zorg & Hoop, Paramaribo Handle customer inquiries, complaints, billing questions and payment extension/service requests. Calm angry callers, repair trust, locate resources for problem resolution and design best-option solutions. KEY ACCOMPLISHMENTS  Started off as an Agent. Promoted to Senior and now a Quality Manager.  Helped my team win a challenge for outstanding results.
$12 USD in 40 days
4.7 (2 reviews)
1.4
1.4
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I am a graduate of BSBA Major in Human Resource Development Management in Philippines. I also spent 2 years as an Accountancy major before shifting to Human Resource. With these educational background, I believe I can work on the tasks you will give me efficiently. As a professional HR graduate with a lot of experience in Microsoft Office, I can easily maintain databases, type letters and reports and manage confidential information. I am also a quick learner and confident that I could develop in the role to exceed your expectations. I have good communications skills and an organized approach to my work and rest assured that I'm fluent in english so the communication will be good. I am eager to contribute my abilities and experience to your company. Given my extensive training and background, I believe I can help your company meet its goal of providing only the most accurate and timely information to its clients. I can assure you that I can do the work to spare all your troubles and work really fast. I've also done a research paper so this would be an easy task for me. P.S. I'm currently unemployed so I'm available any day to get the work done you'll be assigning to me.
$8 USD in 40 days
5.0 (1 review)
0.9
0.9
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SKYPE: superburki_ank I CAN PROVIDE BEST RATES WITH SOONEST DELIVERY I HAVE PAST EXPERIENCES IN RELATED AREA (+10 YEARS) As a experienced native certified Customer Service Assistant who has a diligent working style thanks to more than ten years of professional experience, i can provide you best services with reasonable rates. Hoping to hearing from you soon
$8 USD in 40 days
5.0 (2 reviews)
0.7
0.7
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WORK EXPERIENCE Healthcare Centre – Birmingham CUSTOMER SERVICE June 2010 – Present Responsible for ensuring that customer enquiries are resolved at first point of contact, unless specialist knowledge or further investigation is required. Doing this by using judgement and taking decisions within established procedures for each enquiry. Duties:  Responding promptly to customer enquiries in person or via telephone, letter, and email – always in a professional & efficient manner.  Using the in-house system to record necessary information and instigate actions as required.  Processing orders, forms, applications and requests for information.  Dealing efficiently with questions and queries from customers.  Keeping up to date with all the company's products, services and procedures.  Directing requests and unresolved issues to other colleagues.  Maintaining up to date paper and computer based files and administrative systems.  Promoting the company’s products and services to customers.  Handling objections professionally. Fashion Shop - Coventry Customer Service Advisor April 2010 – June 2010 KEY SKILLS AND COMPETENCIES  A clear and confident telephone manner.  Ability to communicate effectively with a wide range of customers.  Proven aptitude for dealing with customer complaints.  Extensive knowledge of Microsoft Office, Excel and Lotus Notes.  Experience of working in a busy, inbound call centre environment.  Dealing with customers Face to Face.  Fully aware of th
$12 USD in 40 days
0.0 (1 review)
0.0
0.0
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I believe that i am the best candidate for this position because of my extensive customer service and management experience and ability to adapt to any situation.I have a passion for success and goal oriented demeanor that would push me to accomplish my set tasks.
$12 USD in 40 days
0.0 (0 reviews)
0.0
0.0
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Hi, I am interested and we would like to receive further details. I have experience in customer service and technical support. Thanks!
$8 USD in 40 days
0.0 (0 reviews)
0.0
0.0
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I have gone through your job posting and become very much interested to work with you. I am an expert in these fields. I have already completed projects like this. I have excellent command over English. I am a hard worker will deliver Quality and satisfactory work on Give time frame, I would be the right candidate for this post. Awaiting an affirmative response from you
$8 USD in 40 days
0.0 (0 reviews)
0.0
0.0
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I am writing to apply for the Customer Assistance Associate (Via Phone, Chat and/or Email) position being offered. The opportunity presented here on Freelancer.com is very interesting, and I believe that my strong technical / customer service experience, Level 3 experience and education will make me a very competitive candidate for this position. I have been with the Call Center Industry (Both Technical and Customer Service) and in Level 3 positions (Customer Service Manager, Accent and Conversational English Supervisor, Quality Analysis Supervisor) for 9 years. I have worked with top Fortune companies like AT&T, Time Warner Cable, T-Mobile USA/UK (As an Accent and Conversational English Coach and as a Quality Analyst) and QWEST Broadband Support (As a Quality Analyst). I have also worked as a Project Manager for an Online Business for a year and handled a team of more than 16 Customer Service Agents. I would say as a CSR we need to have the skills to support our customers / clients such as perfect communication skills, exceptional phone etiquette, excellent email/ticket/chat handling skills, a whole lot of patience as well as be able to pay close attention to details. We need to have a mindset of not settling for second best but be able to provide the best service or resolution possible to our customers. With all these being said, I strongly believe that I possess all these qualities which makes me a strong candidate for the position.
$11 USD in 40 days
0.0 (0 reviews)
0.0
0.0
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Hi, I am interested for this position. I have working experiences as Customer Service. Looking forward the good news from you. Thanks & Regards, Citra
$8 USD in 40 days
0.0 (0 reviews)
0.0
0.0
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Hi, My name is Henry and I am a native English speaker from Canada, living in Panama. I had to leave the cold of Canada for a warm tropical weather due to a physical condition. I am willing to share all the details with any potential employer. My previous experience was with an International Food Company where I worked for over 15 years in IT support as the Supervisor of Factory Systems, some of my duties included; - IT support on a 24/7 basis - Supporting Desktop hardware and Software via email, telephone and in person - PBX and VOIP Support - Project Management - Writing up Budget proposals - Project implementation - Data Entry, recording and logging user issues and problems - Managing the IT Budget - Managing outsourced support - Managing Vendors I am a quick learner, I able to learn new systems (software or processes) very quickly. I am not afraid to accept responsibility or to make a decision that is within my scope. I also understand that when making decisions, there are some decisions that may need to be approved. I look forward to discussing how I would fit into this Customer Support position with you at your earliest convenience. Kindest Regards Henry Hilliard
$16 USD in 40 days
0.0 (0 reviews)
0.0
0.0
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We have office in the US we know the market and development process. We can help you develop your project. Please call me 281.406.0547 Anthony (Houston, TX)
$12 USD in 40 days
0.0 (0 reviews)
0.0
0.0
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Hello! My name is Márcio, I live in Portugal. I've graduated in health and Safety on the job, however i've been a Chat support, Community Manager and Customer Support for the past 4 years, my adventure began in a gaming company. Let me know if you have any questions for me. Thanks for your consideration and time! Regards, Marcio
$11 USD in 40 days
0.0 (0 reviews)
0.0
0.0
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I have excellent experience in inbound and outbound cold calling environments, as well as 4+ years in sales, 8+ years experience with all Microsoft Products, ADP Payroll, Quick Books, etc, PHP, 60wpm as well as experience with appointment setting for 4+ years. I was born and raised in United States of America therefore, I speak and read fluent English. I have an associates degree in business Administration, as well as certification for Development of Global Online Enterprise. I believe I would be able to handle all duties necessary to complete my job assignments with ease. All I ask for is a flexible schedule and I'm always willing to work extra hours up to 50 hours a week. Also I use freelancer Desktop app.
$12 USD in 40 days
0.0 (0 reviews)
0.0
0.0

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Member since Nov 9, 2016

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