customer service
$15-25 USD / hour
Job functions:
Open and maintain customer accounts by recording account information
Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
Maintain financial accounts by processing customer adjustments
Recommend potential products or services to management by collecting customer information and analyzing customer needs
Prepare product or service reports by collecting and analyzing customer information
Contribute to team effort by accomplishing related results as needed
Manage large amounts of incoming calls
Generate sales leads
Identify and assess customers’ needs to achieve satisfaction
Build sustainable relationships of trust through open and interactive communication
Provide accurate, valid and complete information by using the right methods/tools
Meet personal/team sales targets and call handling quotas
Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure
resolution
Keep records of customer interactions, process customer accounts and file documents
Follow communication procedures, guidelines and policies
Go the extra mile to engage customers
Resolve customer complaints via phone, email, mail or social media
Use telephones to reach out to customers and verify account information
Greet customers warmly and ascertain problem or reason for calling
Cancel or upgrade accounts
Assist with placement of orders, refunds, or exchanges
Advise on company information
Take payment information and other pertinent information such as addresses and phone numbers
Place or cancel orders
Answer questions about warranties or terms of sale
Act as the company gatekeeper
Suggest solutions when a product malfunctions
Handle product recalls
Attempt to persuade customer to reconsider cancellation
Inform customer of deals and promotions
Sell products and services
Utilize computer technology to handle high call volumes
Work with customer service manager to ensure proper customer service is being delivered
Close out or open call records
Compile reports on overall customer satisfaction
Read from scripts
Handle changes in policies or renewals
Resolve customer complaints via phone, email, mail or social media
Project ID: #18759839
About the project
20 freelancers are bidding on average $19/hour for this job
Hi! I have understood the project and much sure to do this job, I am good in customer service and having good communication skills. Looking forward to your positive response. thanks.
Hi, I am umar hameed from pakistan. I am a web developer but can do this job of customer service also. I am sure if you hire me for this project you won't regret. Regards.
Hi Greetings Interested to work with you as a customer support executive please provide your website link for a quick review thanks
My name is Kemardo Hynes, your humble Customer Service Representative and Telesales agent aiming to be of service to you. I would like the pleasure of discussing this proposal with you. Your needs are important to me a More
I can do this work and deliver exceptional results for you. I will fit in beautifully and be a great addition to the team. I got experience in performing this tasks.
Give me your job, Relevant Skills and Experience GiveI can do very well, me your job,
I will be your awesome customer service for this job. I am happy to serve people and provide high level of customer satisfaction. I have worked in BPO industry for over 12 years handling multiple responsibilities of c More
I have almost 6 years working experience in BPO / Call Centre. Expert in customer service. Financial Account. Insurance Phone and email support (multi-tasking) Inbound and Outbound.
Hi My firm engages in providing Outsourcing services and looking at your request, I believe that we can create a process based operation. Please let me know if you would like to connect and then we can discuss this More
Hello there, I am Abu Zafor. I am Fluent in English. I worked customer service, manage and telemarketing job with various types of businesses. I read your job details very carefully. I can manage Your all tasks accura More
Goodtalk Global Solutions is a full service business process outsourcing call center, offering both onshore and offshore outsourcing, focusing on inbound and outbound call center services, data entry,data processing se More