Custom - Customer Support Software & Helpdesk Ticketing System

R5250-10500 ZAR

Cancelled

Posted

about 6 years ago

R5250-10500 ZAR

Paid on delivery

I am looking for a PHP developer who can assist me to extend funcitonality on an existing Laravel based PHP project. I have purchased the 'BeDesk - Customer Support Software & Helpdesk Ticketing System' application off Envato and hence I own all the source code, instructions etc for this system/application. I need to extend the existing functionality to simply add a trigger to send an email if a specific 'ticket' that is assigned to an agent has not been dealt within a specific time frame. This project already implements email by means of Mailgun, so I imagine some extension and perhaps a new function that triggers a an email (similar to the way the system triggers emails on responses to tickets) to a specific mailbox if a ticket is left idle for a specific amount of time. This is a form of 'escalation' to a manager, should an agent not deal a ticket within the agree SLA. Looking forward to interfacing further with you should you be able to fulfill this requirement

PHP

Project ID: 16129185

About the project

30 proposals

Remote project

Active 6 yrs ago

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30 freelancers are bidding on average R8,564 ZAR for this job

@fleetways

Thank you for looking at our bid. Guess the BeDesk is already using cron services, and we can fire the escalation mails (may be it is going to be same mail content having ticket details). Regarding future upgrade of BeDesk after we make a change: I can comeback on this once we check your existing script Please disregard our timeline for now, should not take that many days. About us: 100+ successful projects through Freelancer, kindly visit our profile on Freelancer to review our past. We look forward to your response.

R5,833 ZAR in 10 days

4.9

(91 reviews)

8.1

@maxsmith8

Hello, I am available to discuss the project and ready to get started. I have a team of highly skilled professionals, which consists of Designers, Web and App Developers. We have enough experiences with WEB development for 10+ years. Please visit our profile and see our project reviews https://www.freelancer.com/u/maxsmith8.html Looking forward to your response, Lets discuss more over Chat box. Thanks & Regards, Manish

R15,000 ZAR in 20 days

4.8

(265 reviews)

8.0

@ravichedwal

Hello Sir, I have vast experience & very good knowledge of designing & coding have developed many projects. I have read your requirement Once you chat I will make a very good Customer Support Software & Help desk Ticketing System. Client's satisfaction is our objective. Thank you

R9,000 ZAR in 20 days

4.8

(115 reviews)

7.5

@manjeet2017

Hi, I'm PHP expert. I'm all Plug-in & theme easily install. I have good experience in website design & development. Please initiate chat to discuss further.

R8,750 ZAR in 20 days

4.9

(100 reviews)

6.1

@Gaosong2017

Honorable Seniors. How are you? I have experience 7+ years in developing .NET, Laravel, node.js, angular.js, react.js and Python Frameworks. I will work for you all my best. Thank you in advance for your time and consideration. I look forward to working with you soon. - WordPress, Code Igniter, Laravel, Django. - .NET, JavaScript, PHP, Node JS, Angular.js, React.js. - C++, Java, C#, Python, Web Scrapping.

R8,750 ZAR in 20 days

4.8

(50 reviews)

6.4

@ranumehta2017

Hello There, I have read your message. I can do this job very well. I have done several systems along with mobile apps for the mobile device. We have an Expertise:- CMS:- Wordpress, Drupal, Joomla Frameworks:- Laravel, CodeIgniter, CakePHP, Zend Mobile Applications:- Android, iOS Programming:- PHP, MySQL Web Designing:- HTML5, jQuery If you'd like to view my previous more work, take a look at my Freelancer Portfolios. If you are interested please contact me. Thanks! aastha

R6,000 ZAR in 20 days

5.0

(46 reviews)

6.1

@bondwp322

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how are you,sir? I am a professional developer who has rich experience in this field. If you contact me, you and i will all be happy. Thank you for your reply in advance. ProjectName:Custom - Customer Support Software & Helpdesk Ticketing System Relevant Skills: PHP,

R8,750 ZAR in 53 days

4.9

(31 reviews)

6.3

@Amitkumar1806

Dear client, Thank you for allowing me to post bid on your project. Description of project----Customer Support Software & Helpdesk Ticketing System Iam ready to start now....i can provide you Great Quality and 100% Complete work I can do this job with good understanding and in estimated time frame. I ensure you that you will be 100% satisfied with my work. Please initiate a chat session for more discussion about the project. I am looking forward to working with you.

R8,333 ZAR in 20 days

4.7

(36 reviews)

5.5

@phutv0507

Dear Clients! I having 5+ years of experience, focused on success, high-quality work, and continued growth. Here are my skills: - Work in : + Webservices with Restful, SOAP, NodeJS, AngularJS. + PHP & MYSQL, HTML5, CSS3, JavaScript, jQuery, XML, JSON. + eCommerce, WordPress, Open Cart, etc. + Framework PHP CakePHP, Codeigniter, Laravel, Yii + Git + Linux Server - Advanced and best CMS Wordpress: + Install and config the project. + Plugin: Customize and create new plugin. + Template: Create, adjust the template (include design graphics or not) + Migrate & Upgrade: sustainable development and long-term + Advanced SEO (search engine optimization). Kind Regards, Phu Truong!

R7,555 ZAR in 12 days

5.0

(5 reviews)

3.4

@arksong123

I believe that my 9+ years of experience in development makes me highly qualified for this project. I can say that I would be an asset to this project. PHP,

R8,750 ZAR in 53 days

4.7

(9 reviews)

3.0

@sudhamrit

I have seen your requirements, let's get on chat to discuss further? Looking forward to hearing from you asap.

R5,555 ZAR in 20 days

4.5

(8 reviews)

2.9

@theventure334

Hello , im interested ur project , i have best experience team, we develop already projects, hope u like our work , text me we will discuss more

R10,000 ZAR in 10 days

0.0

(0 reviews)

0.0

@Rohaanshinde123

Hi There, How are you today? I’ve read your project post and I am very interested to work with you to develop application for Customer Support Software & Helpdesk Ticketing System. We’re are a Microsoft partner with a team of 15+ developers working on .Net (C#, Asp.Net, MS SqlServer), PHP (Core php, Laravel, Codeignitor and MySQL), IoT, Azure and Mobile App Development. I have a few queries to ask so can we please discuss over chat to make everything clear to proceed further? Regards. Rohaan S.

R6,000 ZAR in 20 days