Call Centre Web Portal

Closed Posted 6 years ago Paid on delivery
Closed Paid on delivery

Hi, I am looking for a developer who can make a call center website:

It will be a portal where the companies who have subscribed with us can view their customer's queries.

Here are the requirements listed:

The portal will have 2 faces

1) Employee/Admin

-Appointment calendar

- Ability to filter calls according to companies

- Adding call details and maintaining customer database

- Being able to access all resources provided by clients (like faq's, order forms etc)

- Ability to email directly from the portal the orders/appointments/complaints/ escalations to the client)

2) CLIENT FACE

- Ability to check all call details

- Access to call recordings

- Access to call and sales analytics

- Ability to check book appointments/ reservations

- Ability to check order details

- Ability to check their purchased data and its usage

- Ability to upgrade their package and make payments at the portal

- ability to add/delete card on file

- Chat call database

Then, lastly

Super Admin Access (Management only)

- Ability to see analytics ( Calls abandoned, calls answered, Calls missed, time taken per call, number of agents online, who took the highest calls etc)

- Employee contracts

- Employee data

-Client data

AngularJS Java MySQL PHP

Project ID: #13807993

About the project

42 proposals Remote project Active 6 years ago

42 freelancers are bidding on average €724 for this job

yassine008

Good day! I`m expert Java Dev with more than +7 years in It area. I have a success career in web/soft development using cutting edge Tech with latest frameworks in Java. Best Regards

€722 EUR in 20 days
(44 Reviews)
7.1
Creativeartbd

How do you plan to take on this project? Please elaborate your technical work and the process Hello there, So, You are looking for a call center website. Well, I can develop it and I can implement those 2 faces whi More

€1000 EUR in 30 days
(128 Reviews)
6.7
androidc

How do you plan to take on this project? Please elaborate your technical work and the process It will better to Develop it Technically in Core PHP with MySQL database. It will take 30 days and each phase will have p More

€526 EUR in 30 days
(110 Reviews)
6.6
lytrungtin

Hello, I have many years experience in website development and good at web scraping. I have read your requirement and understand clearly, hope to receiving your respond and have an opportunity to working. Thank your re More

€666 EUR in 15 days
(13 Reviews)
4.6
microservices

A proposal has not yet been provided

€333 EUR in 10 days
(26 Reviews)
4.3
VirtualBrainInc

How do you plan to take on this project? Please elaborate your technical work and the process i will over the chat Proposal: Hello, Thank you for posting a project here on www.freelancer.com. I have briefly checked th More

€277 EUR in 10 days
(7 Reviews)
3.6
funkydesigner

Hello, Let me introduce myself as an expert programmer. I am surr that I'll be able to develop this call centre website for you easily. I have studied the phases that you mentioned in your project specifications. I be More

€555 EUR in 60 days
(0 Reviews)
0.0
NimainG

A proposal has not yet been provided

€444 EUR in 7 days
(2 Reviews)
2.6