Call Centre Web Portal
€250-750 EUR
Paid on delivery
Hi, I am looking for a developer who can make a call center website:
It will be a portal where the companies who have subscribed with us can view their customer's queries.
Here are the requirements listed:
The portal will have 2 faces
1) Employee/Admin
-Appointment calendar
- Ability to filter calls according to companies
- Adding call details and maintaining customer database
- Being able to access all resources provided by clients (like faq's, order forms etc)
- Ability to email directly from the portal the orders/appointments/complaints/ escalations to the client)
2) CLIENT FACE
- Ability to check all call details
- Access to call recordings
- Access to call and sales analytics
- Ability to check book appointments/ reservations
- Ability to check order details
- Ability to check their purchased data and its usage
- Ability to upgrade their package and make payments at the portal
- ability to add/delete card on file
- Chat call database
Then, lastly
Super Admin Access (Management only)
- Ability to see analytics ( Calls abandoned, calls answered, Calls missed, time taken per call, number of agents online, who took the highest calls etc)
- Employee contracts
- Employee data
-Client data
Project ID: #13807993
About the project
42 freelancers are bidding on average €724 for this job
Good day! I`m expert Java Dev with more than +7 years in It area. I have a success career in web/soft development using cutting edge Tech with latest frameworks in Java. Best Regards
How do you plan to take on this project? Please elaborate your technical work and the process Hello there, So, You are looking for a call center website. Well, I can develop it and I can implement those 2 faces whi More
Hello, I have many years experience in website development and good at web scraping. I have read your requirement and understand clearly, hope to receiving your respond and have an opportunity to working. Thank your re More
How do you plan to take on this project? Please elaborate your technical work and the process i will over the chat Proposal: Hello, Thank you for posting a project here on www.freelancer.com. I have briefly checked th More
Hello, Let me introduce myself as an expert programmer. I am surr that I'll be able to develop this call centre website for you easily. I have studied the phases that you mentioned in your project specifications. I be More