Hope you are doing well.
I would like to introduce myself as a customer oriented, hardworking and dedicated individual who possess 19 years of experience in customer service. Currently, I’m involved in a lot of liaison with the engineering folks and attend a plethora of sprint planning meetings.
I do provide input on what is high priority over the ones that are planned for releases (sprints). I create a platform for further discussions to consider capacity that the organization can handle and the feasibility.
I'm relatively new to freelancer but I do have plenty of experience in writing documents, Sending out mass notifications to clients, answering inbound calls and taking outbound calls for survey purposes.
I’m looking forward for a favorable reply from you.
Thank you,
Roshan Gurusinghe