Our employees have the opportunity to work in a fun, casual, laid-back atmosphere. If you have customer service experience, then this is your opportunity to be a part of something great! We want to hear from you if you possess the following skills and qualifications, and are ready to join our team of positive, enthusiastic, and dedicated creative thinkers.
Job Duties and Responsibilities
Support account managers through familiarity with processes and reports available in the order management system.
Build sustainable relationships and trust with customers, account managers, and team members through open and interactive communication.
Act as the company gatekeeper.
Meet personal and customer service team goals and call handling quotas
Manage large amounts of incoming calls.
Greet customers warmly and ascertain reason for calling or problem.
Direct, coordinate, and process purchase orders from order capture to customer delivery.
Verify accuracy of all purchase orders for terms and pricing, delivery information, and customer compliance.
Respond to routine questions regarding order status, shipping and product information.
Handle customer complaints via phone, email, mail, or social media and provide appropriate solutions and alternatives as needed.
Follow communication procedures, guidelines, and policies.
Answer questions about warranties or terms of sale.
Suggest solutions when a product malfunctions.
Handle product recalls.
Work with customer service manager to ensure proper customer service is delivered.
Maintain a positive work atmosphere by acting and communicating in a manner that enables one to get along with customers, clients, co-workers and management.
Anticipate product voids and needs and communicate information to the Planning department.
Maintain current knowledge of department standards, systems and processes and work with the Inside Sales team in guiding daily activities, answering questions and resolving problems to ensure total customer satisfaction.
Pursue continuous process mapping for streamlining departmental and interdepartmental processes.
Identify interdepartmental dependencies and comply with calendar dates.
Digital Marketing Expert - Former Advertising Agency Owner
My name is Trish Fleming and for the past 13 years I have owned and operated an advertising agency that dealt with many small businesses as well as automobile dealers. I have extensive experience in everything digital. My ability to think outside the box makes for compelling and creative writing for websites, blogs, press releases, and articles.
I have done everything in regards to digital marketing including but not limited to running all SMM campaigns, developing websites, written content for websites, created social media sites, posted creative on sites, written press releases, developed blogs and YouTube optimization.
Hello,
I would appreciate the opportunity to discuss with you how I might best meet your needs
Why wait? I would be happy to discuss if you have any questions, don't hesitate to contact me.
Thank you for the potential opportunity.
Prefer working at home only.
Typing speed is 50 wpm.
Have a great knowledge in mathematics and spreadsheets.
I would be a great asset and continue with the company till they wish.
Bid negotiable.
I believe that my more than 8 years of experience in the outsourcing industry doing project management and customer support as well as from an international IT company like SUN Microsystems would be of enormous benefit to your organization.
I have played a major role in promoting the growth and success of my current firm, Your Virtual World. My current tasks include meeting with international clients to discuss the company’s products and services, closing deals and contracts for various outsourcing services, maintaining good relationship with existing clients, plus other operational functions. In addition, my experience with YVW has provided me with the extensive experience in communicating information between clients and technical/non-technical personnel.
I am an effective organizer and planner. My outgoing and friendly nature allows me to interact well with staff members at all levels and with clients. I also possess technical, negotiation, and vendor management skills.
Mi experiencia es amplia en atención al cliente y puedo aportar mucho al trabajo
Relevant Skills and Experience
Facilidad de expresión oral y escrita, amplia experiencia en atención al cliente.
Hello, I am very much interested to help you in this task. I have an experience in Customer service for 8 years, including, sales, collections, medical billing. feel free to contact me anytime.
Hi I will be happy to help you with your project with 8 year's experience in inbound and Outbound customer service and Chat / Email operations.
I've worked with Convergys BPO US based MNC.
I've worked with Singapore Airlines and United Airlines.
I've recently completed projects for clients in USA UK and Canada.
Please revert so that we can discuss further.
Kindly reply Hi to start a conversation.
Kindly send me a manually typed message on chat as I am not able to speak to a client on chat from my side .
I have 4.5 years of experience in customer service and support in Pakistan's well known and famous outsourcing company. I am great expert in Multitasking and handling customers.
Relevant Skills and Experience
I really want to work for you on low rate per hour.
You should hire me because I can do the work and deliver exceptional results. I possess a combination of skills and experience that make you stand out from the crowd.
Good day. Im queenie ann. You can hire me because of my skills that i have learned from being a customer service representative for almost 3 years.
Relevant Skills and Experience
I have worked for a bpo company for 3 years and our family business is all about customer related concern that' why i know how to handle pressure and can work any day and night.
I am reliable and hard woekinf. I have 5 years of call center experience, 1p+ years experience in customer service and 7 years of clerical/office duties. A great asset to any company.
I do have a BPO or call center experience specialized in customer service with sales for 4 years and I do have a gaming specs desktop with fast internet speed.
Greetings!
I have 10 years of experience in customer service, debt collection and technical support assisting U.S and Australian customers. I was trained at large Call Center in the Philippines and served as assistant officers for 2 years. I can provide e-mail, ticket and phone support and will do everything I can to help out customers.
Communication is my passion and I firmly believe in fully comprehending the customers in order to achieve customer satisfaction. Through out the years working as Customer Service Agent I have managed to hone skills that are very close to my personality and that I consider essential to quality customer service such as patience, attentiveness, clarity,positive attitude, multi-tasking, empathy, calmness , time management, calmness, promptitude and persuasiveness.
I am always willing to learn and will fully familiarize myself with the product in order to provide the best possible support to customers.
Dear Hiring Manager,
I am very interested and eager to work for your company. I firmly believe I have the right skills set to accomplish the tasks involved, and the right attitude to welcome new ideas and processes. I possess 6 years of experience as a Customer Service and enjoy the variety of work the job brings each day I can work with little to no supervision once trained amply.
My experiences include working for Customer Service with Wish shopping, Shopify and Sneaker site. My previous work includes answering customer’s, through Phone, live chat and email. The most usual customer concerns are order follow-up/tracking, refunds and some specific details about the item purchased. These experience has helped me developed my customer service skills, and empathy to our customers.
I am well prepared to extend my record of exceptional service to your business. I am looking forward to hearing back from
you regarding this wonderful job opportunity.
Warm Regards,
Raymar Gallardo
Good day! I am writing to you regarding the telemarketer position. As your job description matches well with my qualifications and experience, I would like to offer my services for the same. As an energetic and positive individual, I have always let my targets lead me to success. I have two years of progressive telemarketing experience and am an effective communicator. As a telemarketer, I place over a thousands of calls per day and have proven successful in a high level of converting calls to sales. I am well spoken friendly persuasive and concise without being pushy. I’m a good closer and can handle customer objections with ease. My call center experience along with an extensive knowledge of sales strategies and telemarketing regulations make me an ideal candidate for your telemarketer position. At my previous company I serve as lead telemarketer due to my high success rate in turning callers into customers. With a proven ability to meet and exceed sales quotas I know I can be a positive impact on your company. I welcome you to call or email me to set up an interview at your convenience. Thank you so much for your time and attention.
Hi,
Have an overall experience of 18 years in the customer service industry. Being in this industry have taught me how important this role is as you are the face of the company. Worked with many international clients and I am always been self driven making sure that whatever replies are given to the client we make sure that they are true and accurate and always be a pro-active and a step forward at all times. I have a good potential and will provide with the best of services from my end.
Hoping to hear from you.
Regards,
Arun Coutinho
Worked as a customer service rep for Microsoft clients from the US to resolve their technical issues
Worked as a customer service rep for SKY UK and resolve their technical and billing related issues
Worked as a customer service rep for Foxtel Australia
to resolve the technical related issue also worked as a technical trainer for the same project and trained many batches of new staff
Looking forward to a long term project which helps me specialize and expert in a particular product
Hi there,
My name is Brian. I am currently free for a new project. I have over 4 years of experience dealing with customers all over the world. I am also a profecient user of several CRM systems such as Zendesk, Freshdesk etc.
Reading through your job advert I find that I would be a great fit for the job. If you have any questions be sure to let me know.
