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Call center, online chat, emails - Customer support Management

$2-8 USD / hour

Closed
Posted over 5 years ago

$2-8 USD / hour

Needs to hire 10 Freelancers NOTE: Any spammers will be reported. If you don't fully read this job posting you will not be considered. Looking for high quality call center individuals for a long term project. - must work work - must be able to work up to 6 hours day, M-F - must be able to work Mountain Standard Time (USA) - must be honest, helpful, willing to handle difficult customers, tech savy - be comfortable on the phone - be comfortable on online chats - must have a proven track record - To be considered for this job, you must be willing to submit a recording of your voice based on the following script. Please record yourself saying the following. Pretend you are on the call with a customer: ----"Hello, thank you for calling XYZ company. How can I help you today?" ----"Yes, I can help you with that, please hold on a moment while I look up your account." ----"Hello, yes, I can send you your tracking number, what is your email address?" - You will be train to handle the following: --providing order tracking numbers --assist in placing an order --handle customer complaints --provide product information --direct calls to the correct department IMPORTANT: If you do not submit a voice recording of the script above, you will not be considered for this job and will be removed from consideration.
Project ID: 17786120

About the project

22 proposals
Remote project
Active 5 yrs ago

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22 freelancers are bidding on average $5 USD/hour for this job
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Hi Future Client, My name Janis, one of the Preferred Freelancer which you can see a badge in my profile. I believe we can help you with your Customer support Management because its one of our skills and we offer this service. I can assign someone who fits your project requirement or assigned to me. My business is to make your business effective, profitable & efficient. I/my team are able to have a sound understanding of our Clients’ operations and their corporate goals, and we continually bring knowledge and new ideas to them. I am a pioneer in the outsourcing/call center industry in the Philippines, and as such, have a deep understanding of world-class customer service, prompt delivery of jobs & the importance of client satisfaction of our work. The team is led by me–a forward-thinking, resourceful professional with more than 13 yrs of experience in Sales, Marketing & Customer Service; who understands the power of good relationships with customers/clients, and that this is the foundation of a successful business & attracts repeat sales. Our team members have more than 7 yrs’ experience in telemarketing, data entry, online research, email handling & customer service/support. We are highly-skilled, well-educated, English-speaking, smart professionals ready to deliver results for you. Been working on different projects since 2014, with most of my clients are from here (you can check the good reviews we garner on our profile). Willing to discuss things with you
$8 USD in 40 days
4.9 (88 reviews)
8.1
8.1
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After reviewing the job post and the description I believe I am the best fit for this role. I have been working as virtual assistant and customer service agent since the last 10 years and have worked with many clients from US and Canada. I love to work on email support as it gives you edge over phone support and live chat and is considered more professional medium of communication. I have worked with Email contacts research for specific niche Preparing lists in MS excel Creating email marketing campaigns in mailchimp Replying to emails Forwarding important to the owner or manager I can create emails, send them, respond to incoming emails and do all the remaining tasks as per your guidelines and instructions. Please get back to me so we should discuss the details. All the best Nasir
$5 USD in 40 days
5.0 (3 reviews)
6.6
6.6
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I have read the project's description and willing to provide you customer support. I have already provided customer services and support to my clients via Zendesk, Slack, etc. Feel free to contact to discuss further on the project. There's no option to upload a recording file here along with the proposal.
$6 USD in 40 days
4.9 (46 reviews)
6.3
6.3
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Hello there, you can call me Jenna and I am from Philippines. Do you have time to discuss about this project? Hoping for your reply. Thank you.
$5 USD in 40 days
4.9 (56 reviews)
6.4
6.4
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Hi there, I would like to apply for this position as I can see you are looking for 10 freelancers. I can send the voice recording to you, send me a message so I can send the file through chat. I will be a great fit for this job, I have worked on the phones for the past 6 years before I started as a freelancer. I worked in a contact center here in the Philippines that is servicing US telephone company which is T-mobile and I also worked as a Sales and Customer Support for Macy's Online Shop. Handling difficult customer is something I can definitely do. I hope to hear from you soon. Have a great day! :)
$5 USD in 40 days
5.0 (25 reviews)
5.8
5.8
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Hi, My name is Charlene. I trust that all is well with you. I am very much interested in this project and hope we can discuss further. Current location - UK - London Bid - $8/hr Calls/hr - 20 - 40 - Depending on script Calling system - Provided with an area code of your choice I understand that you are looking for an individual to to fill your Customer Support Management position and would love the opportunity to assist as I have worked on a number of similar projects within the past 5+ years as a Freelancer. My main skills include but are not limited to Sales and Marketing, Data Entry, and Administration. Before Freelancing, I worked 4 years at a law firm doing the duties of a Receptionist, Office Attendant, Legal Clerk and Personal Assistant and 2 years at a Cable, Internet and Phone company (Comcast) as a Customer Account Executive. Based on my experience and how passionate, ambitious and fearless I am, I believe I will be the right fit for this project. I am unable to upload the Voice sample requested in this bid. Feel free to drop me a message so I can send it over. I also have Voice samples available in my Portfolio. Please have a listen. CV will be presented upon request. Looking forward to having a chat with you!
$8 USD in 40 days
5.0 (29 reviews)
5.7
5.7
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Your project will be done perfectly, Your project description almost clear, need few questions to ask, Voice recorded but please let me know where should i send you that ? please let me know when possible to communicate on voice call ? Thanks & Regards Maninder Singh
$4 USD in 40 days
5.0 (11 reviews)
5.3
5.3
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Hi we are expert in customer support / chat and email support. Votiko is established in 2004. Votiko has 45+ superstar telemarketers Team available to provide telemarketing service. At votiko, we have a professional, high performing and vibrant work force. Our values are integral to our success, and they are what differentiate us from the rest. Votiko provides the range of services: Outbound call Center Services The Outbound call center may be defined as the center that makes outbound calls either to the existing or potential customers on behalf of a company or a client. Our specialization in outboundprovides the best creative, dynamic and cost effective outbound call center solutions. - 24X7 Customer support - Outbound Callcenter Service - Appointment setting service - Cold calling - B2B & B2C Lead Generation Services - Market Research & Surveys - Collection Services Inbound Call Center Services Our professional approach to provide the best inbound call center solutions for companies/organizations results in an increased revenue. - Inbound Sales Services - Enquiry Handling Services - Help Desk & Technical Support Services - Call Handling service - 24X7 Chat support service - Administartion and Virtual assistant support Whichever you choose, we will do our best! Glad to meet you . Votiko team
$8 USD in 40 days
5.0 (10 reviews)
4.9
4.9
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Dear Sir/Madam, Good day to you! I am quite keen on this project that you have raised so I'm hoping (fingers tightly crossed) that I'll be given the opportunity to help/assist/work on this with your kindself. I will send you the voice recording soon enough. Please do not judge me by the reviews given but rather feel free to strike up a conversation with me and we'll go from there. A quick summary about myself: My name is Rina. I have been a Virtual Assistant/Freelancer of sorts for 4 years. I own a Diploma in Private Secretarialship which majors in Secretarial, Administration & Business studies. I am an individual but I can assure you that I am able to execute this job with utmost dedication. Working as a PA (Offline)/VA (Online) requires me to be meticulous with work given/assigned/awarded to me and I always provide result/s expected/needed by the employer. Thank you for taking the time to read my proposal. I do hope you will consider my application and I would be most happy to discuss any further details pertaining to the project/compensation/etc. Best Regards, Rina
$6 USD in 40 days
5.0 (17 reviews)
4.3
4.3
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Hy Sir, i have a working experience of 4 years in US Based call center inbound and outbound as well will work with you Please leave a message so that i can share you the recording for the project You asked in proposal I am unable to send you the recording unless you will leave a message i cant share the recording sir. Regards M Faisal
$3 USD in 40 days
5.0 (5 reviews)
3.6
3.6
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Hi we are expert in customer support service and we can help you with best customer support. 24X7 BPO is professional telemarketing company established since 2004. We have a team of superstar telemarketers expert in selling / lead generation / upselling / customer support. At 24X7 BPO, we have a professional, high performing and vibrant work force. Our values are integral to our success, and they are what differentiate us from the rest. 24X7 BPO provides the range of services: Outbound call Center Services The Outbound call center may be defined as the center that makes outbound calls either to the existing or potential customers on behalf of a company or a client. Our specialization in outboundprovides the best creative, dynamic and cost effective outbound call center solutions. - B2B & B2C Lead Generation Services - Telemarketing Services - Market Research & Surveys - Collection Services Inbound Call Center Services Our professional approach to provide the best inbound call center solutions for companies/organizations results in an increased revenue. - Inbound Sales Services - Interactive Voice Response (IVR Services) - Enquiry Handling Services - Help Desk & Technical Support Services Whichever you choose, we will do our best! Glad to meet you at freelance. 24X7 BPO team
$6 USD in 40 days
5.0 (5 reviews)
3.4
3.4
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Hello, My name is Karol Brehany and I run the operations at Atlas Business Corporation. Our business is centered around cold calls, telemarketing, and appointment setting lead generation for the 21st century. We are based out of West Chester, PA (right outside Philadelphia), and all have U.S. accents. I am an expert in what I call "the conversation that connects humans to products and services." We want to change telemarketing and cold calling in 2018 and beyond by diffusing the salesman stigma and offering outsourced, telemarketing and appointment setting services. All of our call consultants are based out of our office in West Chester, PA. We have 5 fulltime call consultants available for campaigns. We also have written over 1000 custom cold call sales scripts, and have called for over 100 unique companies, and continue to grow as business prospects need to hear from real salespeople from the real USA. I would love to chat with you via CONFERENCE call or video chat to get to know each other and see if we are a good fit for your project. Would you be open to that? If this doesn't work, please let me know and I can accommodate!! In leads and appointments, Karol Brehany CEO Atlas Business Corporation 484-999-1907
$5 USD in 40 days
0.0 (0 reviews)
0.0
0.0
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hello i can do this please try on me. see my past work. 1- contact writing 2- Call Center in Local Area for 5 years 3- Online Chat thanks
$3 USD in 40 days
5.0 (1 review)
0.0
0.0

About the client

Flag of UNITED STATES
Boulder, United States
5.0
2
Payment method verified
Member since Oct 16, 2017

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