Phone / Live Chat Customer Service Rep (LONG TERM WORK + GROWTH OPPORTUNITY)

In Progress Posted 1 year ago Paid on delivery
In Progress

Hello, I need a customer service agent for [login to view URL]

The pay is $3 per hour with opportunity to grow to customer service manager for higher pay.

Who is the best person for this job?

1. Good english skills (written and spoken)

2. Knowledge of weed/cannabis (we can teach you as well)

3. Friendly personality and patient

4. Someone that can train and manage other employees

Here are the job responsibilities:

1. Answer customer service issues through our customer service portal

2. Answer incoming phone calls

3. Call back missed phone calls

4. Fix order/shipping issues in shopify & our backend software

5. Communicate with our shipping manager to fix issues

6. Check customer reviews and reach out to customers to fix their concerns

Daily Expectations & growth:

1. Daily zoom call with myself for the first 2-4 weeks, where we audit your customer service performance until you are 100% proficient in the customer service position

2. If we find that your service has been adequate, we can give you more responsibilities and discuss pay $$ increase.

3. When we hire more customer service reps, you will be managing them, running daily zoom calls with them to audit their performance

Customer Support Phone Support Customer Experience Answering Telephones Virtual Assistant

Project ID: #35401448

About the project

40 proposals Remote project Active 1 year ago

Awarded to:

bpo0995

Hi We are a team and have already worked with cannabis selling online business based in Canada. We helped them with phone support, live chat and email support. We were working with the responsibilities mentioned belo More

$5 USD / hour
(3 Reviews)
6.6

40 freelancers are bidding on average $6/hour for this job

mnurunnabi93

*** I am good at English (written and spoken) *** I have knowledge of weed/cannabis *** I have been working in customer service for 8 years. *** My communication skill is outstanding. Hi there, I am interested in work More

$3 USD / hour
(50 Reviews)
7.7
jkaranm

Hello, Future Client. I appreciate the limited time you have, so let me get right to the point. Our collaboration on your project will be a true pleasure. Since 2014, I have been one of the site's favored freelancers, More

$8 USD / hour
(50 Reviews)
8.1
omoade21

As an experienced customer support, It is always a privilege to help customers solve any issue they might be facing. I understand that customers are a very important part of a company. During my previous role as custom More

$5 USD / hour
(2 Reviews)
3.7
gagansidhugs

Hi Greetings of the day I would love to have the opportunity to discuss your project with you I have more than 12 years of experience in Website Development. I believe my skills are a match for your project and I hav More

$3 USD / hour
(1 Review)
3.2
solutionsplayers

Hi there, I am a Professional Data Entry Person & have More Than 7 Years Experience. My skills: 1: Microsoft word 2:Microsoft excel 3: Power Point 4: Pdf to word file Here is just a small overview of My Services how I More

$3 USD / hour
(7 Reviews)
2.7
adekunleribigbe

Dear Prospective Client, I found your job posting and I believe I’ll be a great fit! I am Adekunle, a skilled Virtual Assistant and experienced data entry and web search expert in Business processes. My work as a Vir More

$3 USD / hour
(3 Reviews)
1.9
dalmeidac84

Hello Client, My name is Omobolanle, a lady who is an experienced customer personnel who knows the job of a customer support well. I have checked the project details and this is my expertise precisely. My written a More

$5 USD / hour
(4 Reviews)
2.0
MrgX

Hello. I can be your guy for this. I speak English fluently, I have amazing communication skills and I'm able to keep my cool in all situations. Being a 19 year old, of course I have some knowledge about weed. Looking More

$2 USD / hour
(1 Review)
1.2
Rumairashraf

Hi there! If you need a customer support agent or team of peoples who can deal with customer/visitor chats, calls and emails then we are available. We have more than 5 years of experience in this field!

$5 USD / hour
(1 Review)
0.8
mobimubasir

Hello, a pleasure to greet you, my name is Mubasir, I would be interested in working on your project, I have immediate availability I remain attentive to your comment

$3 USD / hour
(0 Reviews)
0.0
Ladyc0728

I have extensive knowledge in data entry, email and phone support, customer service and with leadership experience. Performed various administrative and clerical tasks while assisting the office manager. and customers. More

$3 USD / hour
(0 Reviews)
0.0
Aaronmunene9

I'm ready to start working as your phone assistance Looking forward to hearing from you. Aaron.

$6 USD / hour
(0 Reviews)
0.0
hamzatrathore

Hey, Let's start a conversation about your posted Project as I saw your post and went through the requirements. I believe that I'm the best resource for the posted project due to my relevant expertise not only in the More

$3 USD / hour
(0 Reviews)
0.0
bhtprofessor

Hello, I'm Praveen Bharti. I would like to let you know that I'm very interested to work with you After reading your job proposal I felt so interested that I did not take any time to apply. I believe that I'm just per More

$6 USD / hour
(0 Reviews)
0.0
eslameldeeb736

I'm graduated from IGSCE school, and currently I'm a student in the Nile University in Egypt, Faculty of Engineering, I previously worked at Vodafone UK as an international call center agent, I'm also fluent in the Eng More

$3 USD / hour
(0 Reviews)
0.0
RonaldAngeles

Hi! I am browsing this platform, and when I checked the link, I became interested. When I am still in my mid 20's I used to smoke marijuana, especially when I go to the mountains. I am a hiker just so you know, I love More

$5 USD / hour
(0 Reviews)
0.0
Adeola5

Hello Benji, I see you're a leading retailer and distributor of cannabis edibles and vegan gummies. Being a customer service representative for companies, I understand the importance of customer experience on a brand More

$3 USD / hour
(0 Reviews)
0.0
Ntandoyenkosi20

Exelled with distinctions in english language. I have got some knowledge of cannibus but i am a fast learner if there is anythig new i need to learn. Took part in public speaking, i am really good with people. I am ava More

$5 USD / hour
(0 Reviews)
0.0
Hassanbedir47

Kindly Check my proposal and we can conduct an interview I do have a wide range of experience dealing with customers handling reviews and complaints adding new reviews if needed developing and enhancing customer servic More

$3 USD / hour
(0 Reviews)
0.0
lorenedelrosario

Hi, Good Day! Im interested to apply in your project. I can start right away. Thank you, Lorene

$5 USD / hour
(0 Reviews)
0.0