Customer Success Representative - Remote -- 2

Closed Posted 6 years ago Paid on delivery
Closed Paid on delivery

*NOTE*: This is a full-time position, 40 hours per week.

We’re Foodee, a team of food experts who believe the quality of food matters. We help corporations spread the power of good food by curating menus from top local restaurants and deliver them to your office.

We’re looking for a CONCIERGE REPRESENTATIVE, who is extremely motivated to develop our customer engagement across all city markets. This is a high growth opportunity for the right person looking to utilize their skills and become an integral part of building and growing a new brand. This is an amazing opportunity to learn all the aspects of building and running a high growth start-up company!

KEY DUTIES:

- First line of response to all customer and restaurant partner inquiries; from restaurant recommendations to billing issues, service questions and general concerns

- Proactively contacting customers and restaurant partners to provide order updates and a high-touch service

- Building and developing positive relationships with current and potential customers

- Problem solving and turning frustrated customers into repeat customers

- Ensuring exceptional service delivery

ABOUT YOU:

- Confident, friendly ‘people person’ who can establish and maintain solid relations

- Quick thinker, fast learner and problem solver

- Excellent written and verbal communication skills

- 1+ years of experience in a customer-facing role

- An entrepreneurial mindset is a must

- An ability to get things done and done well

- High tolerance for fast-paced, rapid change

- Excellent Customer Service Skills

- Experience in Call Centre - Phone, Chat and Email Support

- Flexible availability is a must

*ENGLISH SPEAKING COUNTRIES ONLY*

Customer Service Customer Support Email Handling Phone Support Zendesk

Project ID: #15067988

About the project

34 proposals Remote project Active 6 years ago

34 freelancers are bidding on average $1152 for this job

sabrina211

My most recent position was in customer service via Zendesk. This included providing account access details to customers via wordpress, billing and refunds, general enquiries and product delivery. Relevant Skills and More

$1250 USD in 20 days
(1 Review)
4.9
hirenbrahmbhatt2

I am here with good expertise of handling similar position also good understanding of food industry so I believe I will be the best fit for this position. Let's discuss to proceed further. Relevant Skills and Experien More

$833 USD in 10 days
(3 Reviews)
3.2
bpo0995

I have a great experience of handling customer service duties and have worked in this industry for over ten years. I am fast learner and love to play my role in helping my clients grow their business. Relevant Skills More

$1250 USD in 20 days
(2 Reviews)
1.6
amber12345

Gaia has been providing customer care services for over a decade now. Our experts ensure and meet all the parameters defined by you. Relevant Skills and Experience Customer Support, Customer Care Proposed Milestones More

$1666 USD in 20 days
(2 Reviews)
1.1
candicemmillar

I am a long time CSR having worked for Budget, Wal-Mart and others Relevant Skills and Experience I having been working remotely for a software development company + I have all skills you are looking for Proposed Mil More

$833 USD in 2 days
(0 Reviews)
0.0
archinstl3

Customer Service is my passion, love helping to resolve issues Relevant Skills and Experience 20 plus years as a call center agent Proposed Milestones $1250 USD - will do the job to the best of my ability

$1250 USD in 20 days
(0 Reviews)
0.0
Nikiz1

I am a very experienced customer service representative with extensive zendesk, phone call and email handling experience. I am sure I am the perfect fit for this job. Relevant Skills and Experience Customer service Ze More

$944 USD in 20 days
(0 Reviews)
0.0
jessicaj24

the work will be done accurately on time Relevant Skills and Experience administrative experience 5 years Proposed Milestones $1250 USD - the work will be done right on time

$1250 USD in 20 days
(0 Reviews)
0.0
gordon215

We are mid sized contact center which is operational 24/7. We have 10 years in the industry providing Customer Support, Sales & Lead Generation etc. Look forward to hearing from you. Relevant Skills and Experience We More

$1111 USD in 30 days
(0 Reviews)
0.0
Yashikak

We are an established and popular company with an excellent track record for the best customer satisfaction. We have never compromised on the quality and the services provided to the customer Stay tuned, I'm still wo More

$1333 USD in 20 days
(0 Reviews)
0.0
mizjedwards

Give me a chance and you'll get 100% Relevant Skills and Experience Worked as an assistant manager in a retail store, so I am very much used to handling all sorts of costumers. I have the ability to make a difficult s More

$1250 USD in 20 days
(0 Reviews)
0.0
jshamoon3

I currently work for a top licensing agency for trademarks on licensed apparel. I deal with 500 plus companies of a vast variety. I manage the entire product approval process and any additional marketing assistance t More

$1222 USD in 1 day
(0 Reviews)
0.0
jessewizyNurse

A proposal has not yet been provided

$1250 USD in 20 days
(0 Reviews)
0.0
vaibhavthakar199

I have 1 year work experience in this field. I have good communication skill in english

$1250 USD in 20 days
(0 Reviews)
0.0
Mila2020

I have 3 years experience in customer service and I can provide a quality of calls that includes connecting with the customer and working quickly to handle their issue appropriately. Relevant Skills and Experience I'm More

$1333 USD in 20 days
(0 Reviews)
0.0
Leliferl

A proposal has not yet been provided

$1111 USD in 40 days
(0 Reviews)
0.0
rsavaria

I have international call centre experience of more that 8 years.I have handled US/UK both processes . Relevant Skills and Experience I have international call centre experience of more that 8 years.I have handled More

$1250 USD in 30 days
(0 Reviews)
0.0
ProjMetics

We have 10+ years of experience in customer facing role, native English speakers with an excellent command over the language both oral & written. Excellent telephone etiquette's to do the job. Relevant Skills and Exp More

$1250 USD in 20 days
(0 Reviews)
0.0
eve08eve

I'm professional in CRM , Voice calls (inbound & outbound), Responding to escalation from sales team in regards with customer's issues. Politely solving the issues accordingly. Relevant Skills and Experience Business More

$1250 USD in 20 days
(0 Reviews)
0.0
EXCS

Hello, I am ready available to complete this project. also I am very much familiar with customer service and providing good service. I am in the customer service field for 5 years, 2 years as a associate and 3 years More

$825 USD in 1 day
(0 Reviews)
0.0