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FULL TIME Customer Service Executive for e-commerce business (Customer Service, Communication with Suppliers, Shopify, Dropified ) -- 3

$2-8 USD / hour

Completed
Posted about 4 years ago

$2-8 USD / hour

Hi, We need a FULL TIME Customer Service Executive for our e-commerce business - 600 USD/month. Fluency in English is a must. Experience in customer service is a must. Weekend Shift required. We are looking for a young, smart, thorough and reliable person with strong organizational skills and a university master's degree who is Tech savvy and with determination to achieve. This person must work in Asia timezone (UTC +9). Must be available min 8 hours per day. 5.5 days a week. Weekend shift required The initial main tasks are: - Customer Service: Communicating by E-mails and Facebook, manage request for replacement and refunds - Customize description on e-commerce platform - Shopify (HTML knowledge required) - Manage E-commerce platform (Shopify) - Maintain Social Media and moderate comments (FB and Instagram) - Write product description - Communicate with suppliers (via Wechat - Chinese speaking is a plus) - Other assisting tasks will be added as the work progresses More responsibilities and managerial tasks will be asked as we observe the skills of the applicants. MUST: - Must be internet and be tech savvy - Must have a Master's degree in a relevant field (Computer Science, Business, Marketing...) - Must have a minimum of 2-3 years of work experience - Must have excellent writing skills in English and grammar - Must have good command of Microsoft office (word and excel), Gmail - Must have fast internet connection - Must be thorough and pay attention to details - Must have great organizational skills - Must have experience with Shopify and Dropified GOOD TO HAVE: - Knowledge in image or video editing is a plus - Knowledge of shopify, dropified and aliexpress is a plus - Good copywriting skills and marketing experience - Photoshop or Illustrator skills - Experience in project management - Speak Chinese PERSONALITY - Must be willing to achieve, eager to learn and proactive - Must be able to take initiative - Be Trustworthy Work will be spread from Monday to Saturday, a few hours per day. We will start with a work on hourly basis. If the applicant is proven to be good, we will hire full-time. Thanks, Regards,
Project ID: 23465376

About the project

6 proposals
Remote project
Active 4 yrs ago

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Are you looking for a freelance Customer Service support? Good news! You've found me, an experienced Customer Service who has provided services to almost 10 different clients, from e-Commerce, Tech, and SaaS. I am proficient in customer care, support, and logistics, which include responding to customer complaints and finding solutions, customer request management, and providing product analysis for customers. My specialization in this field is also supported by my ability in connecting and communicating fluidly, especially in writing. My working tools: Zendesk, Freshdesk, Shopify, Neto. I am a native Indonesian with fluent English. I have a science background and also 5 years experiences working in a pharmaceutical multinational company with various roles; and my recent experience was in Customer Service.
$3 USD in 20 days
0.0 (0 reviews)
0.0
0.0
6 freelancers are bidding on average $5 USD/hour for this job
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Hi Greetings, I have read your project detail. Before hiring me, please visit my profile. So, you can trust me for your project. I can work full time and will focus on this project. I can follow instructions very well and will deliver the project on time. It is a pleasure if ever you will message me for an interview. I can work as soon as possible. Thank you! Kind Regards, Tanveer
$5 USD in 40 days
4.7 (8 reviews)
3.4
3.4
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Hello, my name is Patrik, I'm Italian but I recently moved to the Philippines. I'm fluent in English, both written and spoken. I would absolutely love to work for you, I've been a Virtual Assitant here before and I'm good at it. I had similar duties, I was in contact with clients on a daily basis. I'm also proficient with Excel and Photoshop, I have a fast connection and a strong desire to succeed. I'm looking for full-time employment and I would very, very much appreciate if you could give me this chance, I know for a fact that you wouldn't regret it. Please feel free to send me a message if you have any questions for me, I'm always available. Thank you for reading my proposal, hoping to hear from you soon, Patrik
$4 USD in 40 days
5.0 (1 review)
2.9
2.9
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I promise to discharge my duties diligently
$5 USD in 10 days
0.0 (0 reviews)
0.0
0.0
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i have completely read all your requirements. Im able to do this job and if you want to attend interview I can do that too looking forward to your reply.
$8 USD in 40 days
0.0 (0 reviews)
0.0
0.0
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Hello, I have read your proposal and it fits my profile. I am a naval engineer, I speak perfect English and I have excellent communication. I have extensive virtual assistant experience. I can do it perfect. I also have a master's degree in project management and management, so it won't be a problem to make reports, weekly reports, research, etc. I have full time time availability. It would be a pleasure to do the job, I can start right now! regards
$5 USD in 40 days
0.0 (0 reviews)
0.0
0.0

About the client

Flag of HONG KONG
Hong Kong, Hong Kong
5.0
25
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Member since Aug 9, 2014

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