Engineer for ESP Safety

we need an engineer, that should be from engineering background for the below accountability : 1. Act as primary point of contact for all incoming technical & customer support inquiries relating to gas & flame detectors. 2. Perform unit calibration for specific gases. 3. Run temperature compensation routines for certain detectors. 4. Perform re-programming of firmware. 5. Provide customer support on technical issues over the phone or via email. 6. Trouble-shoot returned units from customers in the field & identify the problem to be resolved. 7. Travel to key customers & regional offices to undertake product installation, support, & training. Develops customer relationship & understands customer needs. 8. Work with Sales & Engineering team to resolve customer issues. Report directly to our management on issues & problem-solving results. 9. Perform pre-shipment testing & package products for delivery. 10. Participate in local & regional trade show according to the marketing program.