Find Jobs
Hire Freelancers

Catchers Helpdesk - WordPress plugins for comunicating with customers

$8-15 USD / hour

Closed
Posted about 7 years ago

$8-15 USD / hour

Hi. we making WordpPress plugins for communication with customers. And we need a person who can be managing all daily routine with the customer support. Our clients - people from around the world who download our plugin and need some help to install it or just understand how it works. We are the international friendly team who works remotely. Please see one of our plugin here: [login to view URL] Usual responsibilities: 1. Answering tickets 2. Writing Help and support docs 3. Writing blog posts with plugin descriptions. 4. Maling screencasts and video guide. Special requirements 1) Attention to details 2) Goog writing skills 3) Time management skills (this job required every day check of tickets) 4) Patient to customers 5) Ability to help and solve problems (not to simple close tickets) 6) Work with WordPress CMS and technical skills
Project ID: 13530435

About the project

18 proposals
Remote project
Active 7 yrs ago

Looking to make some money?

Benefits of bidding on Freelancer

Set your budget and timeframe
Get paid for your work
Outline your proposal
It's free to sign up and bid on jobs
18 freelancers are bidding on average $10 USD/hour for this job
User Avatar
Hello, I graduated from Boston University USA, which is among top 50 Universities of the world. After my education, I worked in the field on different positions. I have many years of customer service experience. I am very flexible in my work hours. I am available in any shift as per US time zones. My IT skills are quite decent. As for my internet connection, I have latest computer with 2-3 hours battery backup in case of power failure. Then a generator for back up is also available. I also have 2 internet broadband connections, the best there are in the market. Thus, I can be connected with you, for full 8 hours of the day on email and Skype, without interruptions. My personal qualities are: - Details Oriented, as handled many sensitive contracts in past. - Trustworthy and honest. - Very Fast Learner. Thank you Best Regards
$8 USD in 40 days
5.0 (5 reviews)
6.2
6.2
User Avatar
Hello Sir, I am 100% confident that I can execute the project with good quality. For better clarification, you can also have a look onto several feedback that I have earned so far on Freelancer. Thanks Skype: ayank06 NB: Like to perform a trial first.
$8 USD in 40 days
5.0 (248 reviews)
5.8
5.8
User Avatar
Hello, Cognizant of a job opportunity, I would respectfully apply in your good company in which I will give my best to learn according to your instructions. I am a goal oriented and success driven individual. I am a reliable person. I can work with less supervision and can manage time to ensure completion of task on or before the deadline. I will always deliver and provide a good result. Skills Provided Here: Virtual Assistant Email Support/ Email Handling Rewriting from scanned documents Web research Typing / Copy Paste Task Image Conversion Excel Spreadsheet Data entry Rewriting documents File conversion from PDF to word and excel Excel Spreadsheet Photoshop PowerPoint Presentation Email Marketing Hoping that this would merit your favorable attention and consideration wherein I am willing to give full dedication to any task you would favorably assign to me. Thank you. Warm Regards, CHERRYL N. BOBIS Applicant
$12 USD in 40 days
5.0 (4 reviews)
4.9
4.9
User Avatar
• 7 years of experience in customer support/production support. • Experienced in writing SQL queries. • Worked with customers from US, UK, AUS and APJ region. • Experienced in working on technical projects providing support via email, chat, phone and a few help desk tools. • Support Involved troubleshooting, analysis, finding root cause of the issue, documenting the problem and coordinating between different teams to get the issue resolved. • Worked on manual testing of new versions of software on websites, mobile app creating test cases. • Got a good sense of dealing irate customers and explaining the technical terms to a non-technical person in layman's language. • Worked in US (NY) for over 2 years handling a very busy support desk. • Also experienced in working remotely/from home supporting clients. • Provided data entry support in most of the projects and delivered good quality work.
$12 USD in 8 days
5.0 (1 review)
2.2
2.2
User Avatar
Dear hiring manager, After reading your job detail's I feel that, I can work very methodical and logical manner in this project. I would enjoy dealing with you and would like to work on your project involving my skills in these fields. I am very much enthusiastic in learning new things through whatever job any employer will give me. I am flexible, open-minded and very hardworking person. Rest assure that I can submit any tasks that your will give to me ahead of schedule. Respectfully, Habib.
$10 USD in 40 days
5.0 (2 reviews)
1.5
1.5
User Avatar
Hi, I would like to apply for this job. If you are online now please contact me so that we can discuss about it. Best regards, Jasenka J
$12 USD in 40 days
4.4 (2 reviews)
1.5
1.5
User Avatar
Sure I am expert with the WordPress plugin development also with the customer support as well kindly let me know when i can go over on it Regards: Vivek
$11 USD in 40 days
0.0 (0 reviews)
0.0
0.0
User Avatar
A proposal has not yet been provided
$10 USD in 10 days
0.0 (0 reviews)
0.0
0.0
User Avatar
A proposal has not yet been provided
$8 USD in 12 days
0.0 (0 reviews)
0.0
0.0
User Avatar
Let me do it please and thanks in advance. I'm new to freelancer.com so if you hire me i'll do my best. Have a nice day
$8 USD in 40 days
0.0 (0 reviews)
0.0
0.0
User Avatar
Hi, I have perfect English grammar with strong technical skills. I have provided email support for Wordpress plugins. I have 3 years of experience in email handling of US customers, which gave me excellent customer handling skills via text. I can write very clean emails in a professional way. I have provided email support for a product Rabbit TV. I have also provided email support for an App builder software. I have 7 years of experience in customer handling and having strong problem solving skills. I own a high speed Laptop with Win 8 installed. My technical background gives me the ability to learn very quick anything new. Thanks, Ehtiram
$8 USD in 40 days
0.0 (0 reviews)
0.0
0.0
User Avatar
Hello, Between 2007 and 2012 I was working for a small USA software company as member of a virtual team - my tasks were ranging from coding, testing and documenting software to customer support. Since 2013 I've been doing virtual assistance and software testing. As of 2015 I'm a certified trainer, and last year I've elaborated an online course as a volunteer at an NGO. I'm familiar with various online software tools like Office 365, SharePoint, Google Drive, Windows and Linux hosting, WordPress, Moodle, Bugzilla, TeamWorkPM, KanBanTool, Trello, social media. Looking forward to learning more about the job requirements, Ella Stern
$8 USD in 40 days
0.0 (0 reviews)
0.0
0.0
User Avatar
• 2 years freelancer work experience as a virtual assistant after completing my bachelors’ degree. • Complete knowledge of virtual project management tools and online time tracking software. • Proficient in English language and ability to communicate effectively in a professional business manner • Experience in handling the US based clients and work according to the US working hours. • Well versed with MS office especially MS Word, Power Point Presentations and shortcuts of MS Excel. • Excellent record of timely reply to the business correspondence on the various modes of communication. • Experience of planning the business events and conferences on a short notice.
$8 USD in 40 days
0.0 (0 reviews)
0.0
0.0

About the client

Flag of RUSSIAN FEDERATION
Russian Federation
0.0
0
Member since Mar 7, 2017

Client Verification

Thanks! We’ve emailed you a link to claim your free credit.
Something went wrong while sending your email. Please try again.
Registered Users Total Jobs Posted
Freelancer ® is a registered Trademark of Freelancer Technology Pty Limited (ACN 142 189 759)
Copyright © 2024 Freelancer Technology Pty Limited (ACN 142 189 759)
Loading preview
Permission granted for Geolocation.
Your login session has expired and you have been logged out. Please log in again.