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ITIL ASSIGNMENT 2

This project was awarded to ratnahazra for $30 USD.

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Employer working
Project Budget
$10 - $30 USD
Total Bids
10
Project Description

It is expected to produce a business & technology report of not less than 4,000 words based on the case study 2

-Service Strategy

Identify business desired outcomes, list the resources and capabilities to meet those outcomes, and explain the questions in ITIL Service Portfolio Management of Service Strategy.

- Service Design

Explanation in ITIL Service Design of Design Coordination Support, Service Catalog Management, and Capacity Management related to the new business service

- Service Transition

Explanation in ITIL Service Transition of Service Asset & Configuration Management, Change Management, and Release & Deployment Management related to the new business service

- Service Operation

How those processes utilize the information in the Service Catalog and Service Level Agreement, and explanation in ITIL Service Operation of Request Fulfillment, Incident Management, and Problem Management, and how those main-processes work with each other to support those services.

- Continual Service Improvement

Based on the Continual Service Improvement (CSI) Model, steps that should be applied to modify the service by addressing the problems with final recommendation.

- Final Recommendations

- References

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Skills Required

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