Phone Support Jobs

Phone Support is a critical service for businesses as it provides customers with direct access to company representatives. Traditionally, customers would have to go through a lengthy IVR menu and wait in long phone queues before speaking to someone who can’s help them, making it difficult to maintain customer satisfaction. However, hiring a Phone Support Operator through Freelancer.com helps companies make their customer service more effective and maintain their customers’ satisfaction by rendering services quicker and in an effective manner on the phone.

A Phone Support Operator or customer service representative is responsible for interacting with customers over the phone, providing quick solutions and troubleshooting any issues they come across. They also ensure customers are getting the right product/service through efficient customer handling. Furthermore, they also monitor customer orders and keep track of any complaints that came in and help resolve them as soon as possible.

Here's some projects that our expert Phone Support Operators made real:

  • Making outgoing and incoming calls to proactively approach customers
  • Handling customer support inquiries via phone or live chat
  • Responding to a range of questions from customers in english and other languages
  • Scheduling appointments for customers
  • Verifying products/services on sites
  • Taking photos of locations
  • Making calls to friends or family members for a particular purpose

Through Freelancer.com, companies can easily find an expert Phone Support Operator who is efficient, knowledgeable, and inspiring - all the qualities that are essential to providing efficient customer service solutions. We can assure our clients that all their needs will be taken care of when they hire a Phone Support Operator or Customer Service Representative here on Freelancer.com. So if you're looking to hire someone to provide excellent phone support services for your business then Freelancer.com is the right place for you! Don't wait any longer, post your project now and let our qualified professionals help your business reach even greater heights!

From 26,905 reviews, clients rate our Phone Support Operators 4.88 out of 5 stars.
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    3 jobs found, pricing in USD

    I urgently require a skilled individual or agency to conduct education verification for potential employees based in Cape Town, South Africa. This verification is crucial to ensure the candidates meet the minimum educational requirements for their designated roles. **What I Need:** - Conduct thorough education verification for multiple candidates. - Verify the authenticity of educational qualifications. - Cross-reference candidate’s provided documents with institutions. **Ideal Skills and Experience:** - Experienced in background checks, specifically in education verification. - Familiarity with South African educational institutions. - Ability to work efficiently and deliver results quickly. - Strong attention to detail and accuracy. - Excellent communication skills to interact ...

    $25 (Avg Bid)
    $25 Avg Bid
    2 bids

    In need of a professional to prioritize on phone call sales follow-ups, targeting to help me enrol new students in the education sector. This growing requirement marks an increase in the need for sales proficiency. Key Responsibilities: - Making regular phone calls to follow up on interested candidates. - Ensuring customer satisfaction. Ideal Candidate: - Proven experience in Sales follow-up and customer retention. - Excellent phone etiquette and exceptional communication skills. - Highly persuasive and comfortable dealing with varying customer personalities. Targeting individuals with a knack for personable communication coupled with a clear understanding of the product. This role is about creating new connections and satisfying the new potential student.

    $23 / hr (Avg Bid)
    $23 / hr Avg Bid
    7 bids

    I am in need of a polyvalent customer service representative skilled in handling various channels including phone, email, and live chat. Key Requirements: - Availability for less than 8 hours a day - Expertise in Billing and Account management - Proficiency with product inquiries The ideal candidate for this role should demonstrate strong problem-solving abilities, excellent communication skills, and have prior experience in a customer service role. Knowledge of Billing and Accounts, as well as product-related inquiries, is highly appreciated. Your key role will be to ensure customer satisfaction and resolve any issues pertaining to billing or our products.

    $11 / hr (Avg Bid)
    $11 / hr Avg Bid
    76 bids

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